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500-052 Practice Exam Questions and Answers

Deploying Cisco Unified Contact Center Express

Last Update 1 day ago
Total Questions : 90

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Question # 1

The Agent email feature is available in which Cisco Unified Contact Center Express packages?

Options:

A.  

Premium and Enhanced

B.  

Premium, Enhanced, and Standard

C.  

Premium only

D.  

Premium and Standard

Discussion 0
Question # 2

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

Options:

A.  

A supervisor can use Finesse IPPA to act as an agent and accept calls.

B.  

An agent can sign in to Finesse IPPA and initiate call recording.

C.  

A supervisor can sign in to Finesse IPPA and initiate call recording.

D.  

An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.

E.  

Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

Discussion 0
Question # 3

What is the purpose of relative filters?

Options:

A.  

generate historical and real-time reports for the previous week

B.  

generate historical time reports for the previous week

C.  

filter spam emails from reaching the email queues

D.  

report on previous port usage

Discussion 0
Question # 4

Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

Options:

A.  

Create URL Document

B.  

Write Document

C.  

Cache Document

D.  

Send Http Response

Discussion 0
Question # 5

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

Options:

A.  

database replication status

B.  

system parameters configuration

C.  

date and time of most recent failure

D.  

Cisco Unified Communications Manager cluster status

Discussion 0
Question # 6

A preview outbound dialer uses which source and destination resources?

Options:

A.  

a CTI port to the customer

B.  

the ACD line of the agent to the customer

C.  

the personal line of the agent to the customer

D.  

a CTI port to the agent, then redirected to the customer

Discussion 0
Question # 7

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose

three.)

Options:

A.  

graphical reports

B.  

dockable windows

C.  

access to chat logs

D.  

URL push to agents

E.  

send an email to an agent

F.  

send a call in queue to a specific agent

Discussion 0
Question # 8

In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

Options:

A.  

recording

B.  

monitoring

C.  

embedded browser

D.  

call-control buttons

Discussion 0
Question # 9

Which option enables you to monitor previous agent seat license usage?

Options:

A.  

traffic analysis historical report

B.  

port and agent seat utilization historical report in Cisco Unified Intelligence Center

C.  

port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D.  

overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Discussion 0
Question # 10

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

Options:

A.  

to invoke a specified method of a custom Java class

B.  

to reference a variable of a custom Java Object

C.  

to pass variables between two different workflows

D.  

to create an object for the purpose of executing methods on a remote computer

E.  

to get a reference to the Contact and Session states

F.  

to allow for arguments to be passed to a specified method

Discussion 0
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