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Avaya Aura Contact Center Implementation Exam

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Question # 1

Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

Options:

A.  

Avaya Agent Desktop

B.  

Contact Center Manager Server

C.  

Contact Center Manager Administration

D.  

Session Initiation Protocol

Discussion 0
Question # 2

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.

Which three statements regarding the Cache database are true? (Choose three.)

Options:

A.  

It simplifies the overall solution as all components use a common database.

B.  

Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.

C.  

The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AAC

C.  

D.  

All data is now replicated and there is no need for a CCMA backup and restore.

Discussion 0
Question # 3

Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.

Which three license types does Contact Center License Manager support? (Choose three.)

Options:

A.  

Nodal Network Control Center

B.  

Campus Network Control Center

C.  

Corporate Enterprise

D.  

Nodal Enterprise

Discussion 0
Question # 4

Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

Options:

A.  

The License Manager Configuration utility can be used to download the license file from the Avaya license website.

B.  

License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.

C.  

The License Manager provides central control and administration of application licensing for all features of the Contact Center.

D.  

The license file on the server can be edited where License Manager is installed.

Discussion 0
Question # 5

After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status.

In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)

Options:

A.  

Ensure one Element Role is listed for both the Primary and Backup server.

B.  

Ensure one Element Role is listed for both the Active and Standby server.

C.  

Ensure only two nodes are listed.

D.  

Ensure no alarms are listed in the Alarm Description column.

Discussion 0
Question # 6

You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

Options:

A.  

Install the Replication Server for database replication.

B.  

Run the High Availability tool on the Standby Server.

C.  

Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

D.  

Reboot the Primary and Secondary Server so that they will synchronize.

Discussion 0
Question # 7

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

Options:

A.  

Configuration Reports

B.  

Call-by-Call Reports

C.  

Multimedia Reports

D.  

Agent Performance Reports

E.  

Outbound Reports

F.  

Contact Summary Reports

Discussion 0
Question # 8

Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

Options:

A.  

Contact Center Manager Administration (CCMA)

B.  

Communication Control Toolkit (CCT)

C.  

Contact Center Manager Server (CCMS)

D.  

Contact Center Multimedia (CCMM)

Discussion 0
Question # 9

Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

Options:

A.  

Microsoft Windows 8.1 (32-bit and 64-bit)

B.  

Microsoft Windows 7 (32-bit and 64-bit)

C.  

Windows XP Professional SP2 or later

D.  

Microsoft Windows 10 (32-bit and 64-bit)

Discussion 0
Question # 10

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

Options:

A.  

the Multimedia Administrator

B.  

the Email Manager

C.  

the Multimedia Database

D.  

the Outbound Campaign Management Tool

Discussion 0
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