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700-805 Practice Exam Questions and Answers

Cisco Renewals Manager (700-805 CRM)

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Total Questions : 99

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Question # 1

Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?

Options:

A.  

Meraki

B.  

Stealth watch

C.  

Tetration

D.  

App Dynamics

Discussion 0
Question # 2

How does a Renewals Manager drive value in a customer account?

Options:

A.  

defines the account forecast

B.  

aligns partners on training

C.  

manages and mitigates renewal risk

D.  

removes adoption barriers

Discussion 0
Question # 3

Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.

What is the annual recurring revenue (ARR) for each?

Options:

A.  

$1000 and $3000

B.  

$1100 and $3300

C.  

$1000 and $1000

D.  

$3000 and $3000

Discussion 0
Question # 4

What does the Customer Experience Lifecycle approach enable partners to do?

Options:

A.  

eliminate all problems

B.  

deliver customer business outcomes

C.  

provide technical support

D.  

guarantee an upsell

Discussion 0
Question # 5

In addition to on-time renewals, on which two tasks should Renewal Managers focus? (Choose two.)

Options:

A.  

the next customer and their needs

B.  

opportunities for upsell

C.  

developing a customer success story

D.  

driving adoption

E.  

renewing offer to a multiple-year contract

Discussion 0
Question # 6

Which area of the Success Plan is the Renewal Manager responsible?

Options:

A.  

Barriers Predicted

B.  

Solution Renewal

C.  

Adoption Barriers Overcome

D.  

Success Plan Hypothesis

Discussion 0
Question # 7

What support should a Renewal Manager take from the Customer Success Manager? (Choose the best answer.)

Options:

A.  

Oversee the closure of contracts.

B.  

Book customer-service briefings.

C.  

Communicate new green field opportunities.

D.  

Communicate value and the impact of Cisco solutions

Discussion 0
Question # 8

Which discussion point helps up sell a customer?

Options:

A.  

Focus on what the customer already has covered on the network.

B.  

Discuss changes in the network and identify any uncovered additions to the network.

C.  

Focus on how much it will cost the customer.

D.  

Discuss your prior ties and why you need the sale.

Discussion 0
Question # 9

Which critical task must a Renewals Manager perform during the Qualification phase?

Options:

A.  

Deliver a quote.

B.  

Share the proposal with the customer.

C.  

Develop a Customer Success Plan.

D.  

Validate customer inventory.

Discussion 0
Question # 10

What are two key customer benefits from a Cisco Smart Account? (Choose two.)

Options:

A.  

visibility into Cisco software licenses, entitlements, and users across the organization

B.  

access to exclusive Cisco hardware discounts

C.  

centralized management of software licenses and entitlements

D.  

visibility into non-Cisco software licenses

E.  

guaranteed increase in network speed and efficiency

Discussion 0
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