Cisco Customer Success Manager
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Total Questions : 157
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Refer to the exhibit.
Based on the stage and health reflected, what must be the first priority of the success plan?
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)
Which two actions should be taken when a customer's usage is in decline? (Choose two.)
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
At which lifecycle stage does the Customer Success Manager identify the solution purchased?
A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?
Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?
Which two outcomes are expansion opportunities within customer success? (Choose two.)
In which stage does the Customer Success Manager initially validate stakeholders?
TESTED 23 Nov 2024
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