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SVC-19A Dumps - Apple Service Fundamentals Exam Practice Exam Questions

Apple SVC-19A - AppleCare Technician Training Practice Exam

  • Certification Provider:Apple
  • Exam Code:SVC-19A
  • Exam Name:Apple Service Fundamentals Exam Exam
  • Total Questions:70 Questions and Answers
  • Updated on:Nov 22, 2024
  • Product Format: PDF & Test Engine Software Version
  • Support: 24x7 Customer Support on Live Chat and Email
  • Valid For: Worldwide - In All Countries
  • Discount: Available for Bulk Purchases and Extra Licenses
  • Payment Options: Paypal, Credit Card, Debit Card
  • Delivery: PDF/Test Engine are Instantly Available for Download
  • Guarantee: 100% Exam Passing Assurance with Money back Guarantee.
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Apple SVC-19A This Week Result

SVC-19A Question and Answers

Question # 1

Select the best response to the following customer statement:

“My iPhone sparked when I tried to sync it.”

Options:

A.  

Sounds like you have a damaged sync cable. If the cable is damaged sparking can happen.

B.  

I want to make sure we get a complete history of this issue. May I ask some specific troubleshooting questions?

C.  

Are you sure you know how to sync an iPhone to a computer properly?

D.  

All electronics can make sparks, you must be experiencing static electricity.

Discussion 0
Question # 2

Which of the following expresses empathy rather than sympathy?

Options:

A.  

I feel so sorry for you. I bet you feel disappointed.

B.  

Poor you! You must feel awful.

C.  

Oh, what a pity! This must make you feel disappointed.

D.  

I am sorry this happened to you. I can see why you may be disappointed

Discussion 0
Question # 3

You should use open questions to do which of the following?

Options:

A.  

Obtain the customer’s warranty status.

B.  

Check for understanding.

C.  

Gather more information about an issue.

D.  

Greet the customer.

Discussion 0

PDF vs Software Version

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With the complete collection of SVC-19A practice test, Exams4sure has assembled to take you through AppleCare Technician Training test questions for your Apple exam preparation. In this SVC-19A exam dumps study guide we have compiled real Apple Service Fundamentals Exam exam questions with their answers so that you can prepare and pass AppleCare Technician Training exam in your first attempt.

Why Prepare from AppleCare Technician Training SVC-19A Exam Dumps?

Familiarity with Exam Format:
One of the main reasons candidates might look towards SVC-19A dumps is to familiarize themselves with the Apple exam format. AppleCare Technician Training practice exam can give a glimpse into the types of questions asked and how they are structured.

Identifying Key Topics:
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