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Avaya 3312
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Avaya 3312 Questions and Answers
The administrator has created a primary flow application that will point to a secondary flow application.
From the block palette, which block is used to point one script to another?
You are building a new call flow that will use hold music, that is stored on the Avaya Aura® Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?
Refer to the exhibit.
The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.
Using a Queue block, under which tab would the Most Logged in Agents be configured?
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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
TESTED 23 Nov 2024
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