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Avaya 6210
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Avaya 6210 Questions and Answers
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?
Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?
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TESTED 23 Nov 2024
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