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Good News !!! GCX-SCR Genesys Cloud CX: Scripting Certification is now Stable and With Pass Result

GCX-SCR Practice Exam Questions and Answers

Genesys Cloud CX: Scripting Certification

Last Update 1 day ago
Total Questions : 60

Genesys Cloud CX: Scripting Certification is stable now with all latest exam questions are added 1 day ago. Incorporating GCX-SCR practice exam questions into your study plan is more than just a preparation strategy.

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Question # 1

Once you set the page name in the script, you cannot change it later.

Options:

A.  

True

B.  

False

Discussion 0
Question # 2

Which of the following statements about templates in scripting are true? (Choose two.)

Options:

A.  

Script templates are entire scripts that have been packaged for reuse.

B.  

Use a component template when you create a new script.

C.  

A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.

D.  

Component templates are parts of a page that you can reuse in other scripts.

Discussion 0
Question # 3

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Options:

A.  

Languages

B.  

Medians

C.  

Skills

D.  

Index Ratings

E.  

Knowledge levels

Discussion 0
Question # 4

Which of the following statements about scripts is true?

Options:

A.  

Scripts can be used for inbound interactions only.

B.  

Scripts are only used to configure flows when setting up Architect.

C.  

Scripts can be used in all types of interactions.

D.  

Scripts may be used for outbound dialing campaigns only.

Discussion 0
Question # 5

Using the _____ action in scripts, you can temporarily stop recording the interaction.

Options:

A.  

Hold

B.  

Secure Pause

C.  

Secure Hold

D.  

Stop Recording

Discussion 0
Question # 6

Select the built-in variables available in Scripts. (Choose three.)

Options:

A.  

Agent Name

B.  

Queue Name

C.  

Customer Preferred

D.  

Language

E.  

Agent Call Duration

Discussion 0
Question # 7

You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.

1) Associate a contact list with the script.

2) Create a Script.

3) Invoke the "Outbound Create Contact" action with appropriate variables.

4) Enable Outbound features.

Options:

A.  

2,4,1,3

B.  

2,3,4,1

C.  

1,2,3,4

D.  

2,4,3,1

Discussion 0
Question # 8

Using the ___ action in the call flow, you can transfer data to Scripts.

Options:

A.  

Get Participant data

B.  

Call data action

C.  

Set Participant data

D.  

Update data

Discussion 0
Question # 9

Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)

Options:

A.  

Aaron collects the payment info without pausing the recording.

B.  

Aaron invokes a Secure Pause action and collects the payment information.

C.  

Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.

D.  

Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.

Discussion 0
Question # 10

Using the variables named ‘value’ and ‘currency’, you must create a syntax to display 10$. Choose the correct option. Variables: value = 10, currency =$.

Options:

A.  

{{value}} + {{currency}}

B.  

{value} + {currency)}

C.  

{{value}}{{currency}}

D.  

{value} {currency}

Discussion 0
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