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Microsoft 365 pricing and support

1. Solution ROI calculator: On Premise vs Microsoft 365

In this section, we're going to look at a number of topics. We're going to start with the solution ROI calculator for M 365. There is a link in the resources in this particular section, so you can have a look at that, because you should definitely look and play around with the ROI Calculator, other topics, or other lectures. In this section, we're going to look at licencing options. And again, there's a link to a resource, an excellent link, and you can download some information. We're going to look at Capex versus Opex costs. We're going to look at the cloud pricing—the on-premise versus the Azure. We're going to look at billing and billing management for M 365. We're going to look at the support of services within M-365, and we're going to look at the service lifecycle for M 365.All right, let's get started. Yes, as mentioned, we're going to look in this lecture at the ROI Calculator for M365, but I will contrast that later with the Azure TCO Total Cost of Ownership Calculator. And you'll see, really, the differences in terms of the information that you need to provide for Azure on-premises versus Azure TCO. There's quite a bit of information that you have to enter, especially for your on-premises environment, because you need to provide many of the details of your entire on-premises environment in terms of servers, networking, and storage, and quite a bit of information. While the ROI Calculator for M-365 is pretty simple, it was based on a study that Microsoft did. And the only thing that you have to provide is what we see on the screen over here. So I definitely encourage you to access the link and play around like we're going to do to get more familiar with it. All right, so let's get started. As a result, we can use any company name. We're going to select us. Industry. We're just going to leave it at another commercial to make it generic. Initial number of users: we'll just put 100. We won't add any additional users. And the only thing else you need to select is the license. And we'll play around a little bit over here before seeing the calculations, because it is interesting. It gives you a little bit of an idea of some of the pricing for the different subscriptions. Naturally, you can purchase some of these subscriptions individually. So let's look, for example, at the Advanced Threat Protection Plan one, which is $2 per user per month. If we look at number two, it's $4.90 per user per month. Another lecture will go over what is included in each of these subscriptions so you can get a better idea of the pricing. So let's look at some of the other ones here. For example, if we go up, what's interesting is that in this sort of drop-down, you get to see all of the individual subscriptions that are available to purchase. Let's look at Office 365. So this is only Office 365: $8 per user per month. The E three one is $20. The E-five is $35. The one we're going to look at is now from Microsoft, the M365, which includes Office 365. So the E-3 is $32.70 per user. And the E-5, which is the most general and includes all of the other ones, is $57.40 per user. Now this is, naturally, for 100 users. As you vary the number of users, the prices will also vary per user and per month. And now we can go into theview the calculations in more detail. So again, I encourage you to play around with this and get familiar with it. It will just give you a better sense of what is being offered and what the prices are for each of these individual subscriptions. All right, so what do we see? So you have to remember that this is an analysis of moving your on-premises Office 365 subscription into the cloud. So there are really two types of costs that are going to be shown here. One is capital costs, which is the cost of the initial move from on-premises to the cloud. And that usually happens in year one. And then in the following year, it's sort of more the subscription cost, which is your variable cost or your operational cost, sometimes referred to as OPEC. So, again, there is a lecture on Capex versus Opex. But Capex is an expenditure, usually a one-time capital expenditure, while Yourapex is usually your subscription. So mostly everything in the cloud, whether it's Azure or Office 365, is subscription based.So that's all opex. So again, in the exam, anything that sounds variable or reoccurring is Opex. Anything that sounds one time or an expenditurethat needs to occur is usually capital. So let's go down over here. So what we can see over here already is that this is over. It basically calculates that over 20 months, you're getting your payback from moving off-premises into the cloud. And here it provides the net present value per user. And since we have 100 users, then you multiply by 100, and you see the number here. So you invested $369,000, and your three-year adjusted return on investment is 64%. But let's scroll down a little bit and look at the cash flow that's trying to put those two windows here. So, in terms of cash flow, your total cost, as you can see here, is nearly half a million dollars due to a significant capital cost. And then we're going to look at the details. And then in year two, as you can see here already, and in year three, the numbers are the same. So that gives you the idea that this is recurring, this is a subscription, and this is OPEC's cost. So migrating from on-premise to cloud was initially capitalist. And after that, there is your subscription. And this is really where the cost savings are, if you really think about it: if in year one I'm only spending, say, $500,000 to move from on-premises to the cloud, then after that, in subsequent years, I just pay my subscription costs. And here's your total cost. Naturally, your benefits are at the top, and here's your net cash flow. So naturally, here you have more expenditures than benefits, so you have negative cash flow. But then here is your total: After three years, you're ahead by half a million dollars, and that is used to calculate your return on investment here. It does provide some additional information. But what's more interesting, if we scroll down, is now organised by category. So again, here we're really going to see theCapex versus Opex in year one, two and three. So the big ticket items are naturally, as you can see here, Skype for business, deployment, and migration. Here's another idea in terms of capital. You're migrating, costing $14,000. Your SharePoint quite a bitexpensive to migrate, 144,000. You have $72,000 in deployment and migration costs for Office 365 ProPlus. And the list goes on. And you can see years two and three. The costs are similar. Again, these are subscriptions. This is where you pay on a monthly basis per user for your subscription, and it is reoccurring. And if we scroll down, there's some training. And then here you can see your total cost, which matches what we've seen above: half a million dollars in year one. Most of it is capital. And there are some OPECs, because you do pay licences in your first year, which is probably in the order of $160,000. So really, your capital expenditure here is around $300,000. So, 300,000 in capital expenditures And then almost here, close to 500 ofOPECs operational on a year per year basis. All right. This is the ROI calculator. It's really neat to play with. Like I say, I recommend that you access and look at the different subscriptions, play around with the different users, and look at their return on investment. So on the exam, you may have a number of questions around this and around the concept of capital versus operational, or Capex versus Opex, expenditures. But there is a lecture on that. All right, so that's it for this lecture. Whenever you're ready, you can go to the next one.

2. Top 10 Licensing options in Microsoft 365

In this lecture, we're going to look at the M 365 licencing option. I like to call this lecture "the Top Ten Licensing Options." There are numerous Microsoft 365 plans and options, and we could probably spend an hour reviewing them all. So what I've done is spend quite a bit of time looking at all of these different subscriptions and boiling it down to the most likely top ten questions that might be on the exam. So that will save you quite a bit of time. I mean, I could go over each of the different subscriptions and explain everything. But again, we're here to really focus on passing the certification. So what are the most likely questions that will be on the exam? So this is my top ten. All right, so the first thing to look at is the broad categories. Here we see business versus enterprise. So the question on the exam could be: What is the difference between business and enterprise? While business, you have a maximum of 300 users,while the enterprise is unlimited number of users. So that is the first distinction. Another one is in terms of pricing for the business: you can pay on a month-to-month basis with no commitments, which basically means after the end of the month, you can cancel your subscription. While you do not have that option in the Enterprise, you must purchase an annual subscription. You still pay month to month, but you are committed to the whole year. There is a discount, and the discount is approximately 20% on the price, and that discount is similar as well. I just want to make sure you understand correctly that for the business one, if you go for an annual, you can also purchase an annual commitment with the business, which is cheaper than a month-to-month commitment, and that discount as well is about 20%. So if you're paying for the business one on a month-to-month basis with no commitment and it's $10, if you buy the annual subscription for the business, then you'll probably pay on average $8 per month, but you are committed for the full year, which is $96.12 times $8. While the enterprise has a similar discount, you do not have the month-to-month option. You have to purchase the annual subscription, and you pay on a monthly basis. There are other subscriptions as well to consider. Sometimes I'll use the term subscription oryou might hear the term skew thatcould be also mentioned in the exam. There's the education subscription, the government, and country-specific China and Germany. So why Germany? So definitely, that could be a very good question on the exam. Well, Germany has very strong privacy and data residency laws, and that's not just for M-365 but also for Azure. You'll see that there's a specific region in Azure for Germany because of those requirements for privacy and data residency in China. As you know, it is sort of always treated as a separate entity, and it is being operated by 21 Vietnam. Another major distinction between business and enterprise is the 300 user limit on business versus the unlimited user limit on enterprise. What you usually don't get in business but do get in the enterprise is advanced information protection, threat protection, or the option of purchasing those Active Directory integration analytic tools and enterprise application management. All right, so let's focus on the enterprise and the different subscriptions or skews. I'm just going to scroll down over here. We're really going to look at the enterprise eone, e three, e five and f one. So one of the questions on the examcould be what exactly is this f one? What does it stand for? Well, one is for frontline workers. So who are those workers? These are typically people who would work at a kiosk, for example, as a sales associate, or as hospitality staff, or in any customer-facing position. As a result, they typically have a lower requirement for full capability in terms of M-365 services or capabilities. So let's look at our first comparison. So now that we've defined f one, whatis the difference between are the critical differencesbetween f one versus e one? Anyone? Is your basic Office 365 enterprise subscription, or SKU, the same price? So one is $4 per user per month, while one is double. It is $8 per user, per month. So what is the key difference in terms of the exam? For one, it's all around storage. So for email storage, it's two gigs as well as two gigs for OneDrive storage, while for the other, you get 50 gigs of email storage and 1 TB of OneDrive storage. In terms of functionality, the key one that is different is that you have reduced functionality for Skype for business, for f one.So that is the key difference between those two subscriptions. Again, it is double the price, but you get more storage, and you get additional functionality for Skype for business. All right, so let's look at E 3 versus E 1. In comparison to the other three, the one we just looked at was $8 per user per month. E three costs $20 per month per user. So a significant increase. So it costs $12 more per user per month. The main difference between E1 and E3 is that with E3, you can download desktop versions of Word, Excel, Outlook, and OneNote, whereas with E1, you cannot. You only have the Web version of it. There are also some other differences. There's no DLP capability or data loss protection in this one. There's no information protection in eOne. But really, the core difference is the ability to download these applications to your desktop. So if you don't need those, perhaps the other licence would better fit your pricing and your business requirements, because there is quite a difference between $8 and $20. and the last one is five. So, five includes absolutely everything. It is $35 per user, per month. In reality, you're getting advanced security information protection and data loss protection. The key things that are added are a lot of analytical tools. Ediscovery, advanced threat protection, and ad integration So really, this is a robust, full-blown enterprise version for less than 300 users. The Office 365 business premium, which is nearly equivalent, is available here. So if there was a question on the exam, those are quite similar. So one for less than 300 users and another for more than 300 users. But still, Office 365, the E-5 license, is really everything that Microsoft has to offer. All right, so in this lecture, I provided some additional links that you can look at, and there are a couple of documents that you can download. I suggest that you print those. But also, I suggest that you review this lecture. Like I said, I've gone through all of the material. I've selected, really, the top ten questions that might be on the exam, remembering that this whole section in the exam will cover about 20% to 25% of the questions, which comes down to about ten to twelve questions. And already in this lecture, I've provided my top ten. As a result, you should be well prepared to answer any questions in this section, as well as any variations of questions on the exam. I've covered, really, the essence of all these subscriptions within M 365. So that's all for this lecture. Whenever you're ready, you can go to the next one.

3. CAPEX VS OPEX Cost

Hi. In this lecture, we'll look at the concepts of capital expenditure (called Capex) versus operating expenditure (called Opex). I'm using the Total Cost of Ownership (TCO) calculator from the Microsoft Azure site to really illustrate and discuss Capex versus Opex. There is a separate lecture just on the TCO calculator, and we'll go over each aspect of the TCO calculator. But in this lesson, we'll just focus on the report that's produced once you put in all the information required. So if we scroll down to the bottom, this provides a very informative summary of our breakdown. And with this summary, we'll discuss the difference between Capex and Opex. On the left, we can see the premise's breakdown summary. And on-premises is usually associated with capital expenditures. Capital expenditure means that I've had to purchase computers or data centres or computers.Here in this example, which is a great example, we have compute, which includes hardware, software, databases, and the data center, so we can see some of the costs associated once we've put this in the calculator. So we had to purchase all of these costs before we could compete or use our resources. And, on the network and storage, a large portion of this $500,000 cost is likely to be capital expenditure. The organisation had to purchase a data center and purchase hardware, software, databases, networking, and storage before it could leverage it. So that is the key aspect of capital expenditure. And, as we can see on the right, on the Azurecost breakdown, public cloud consumption is typically associated with Opex, which means we only pay for what we use. There is no upfront cost. and we can nicely see this over here. data centre zero, networking zero. So the only thing that we pay is our usage. We pay this in operating costs, meaning as we consume, we pay. So we can see that the compute and storage sites all have costs associated with consumption. So the more we consume, the more we pay. But there is no upfront cost; there's no capital expenditure in order to be able to use these capabilities. It's just like one of the licencing models within Azure. It's a pay as you go system. So in the exam, really think about this for Opex,it's almost like the pay as your goal model versusthe Capex, which is think about capital expenditures, upfront coststhat I needed to invest in order to use someof those capabilities of my data centers. All right, I think that's definitely going to be on the exam: capex versus Opex. And here is a really nice breakdown of what is associated with which. All right, that's all for this lecture. Whenever you're ready, you can go to the next one.

4. Cloud Pricing Model: On Premise vs Azure

In this lecture, we'll look at the total cost of ownership, or TCO calculator. We previously looked at the price calculator, which was used again for pricing Azure services. Here is the total cost of ownership to estimate the cost savings. You can realise this by migrating your workloads to Azure. Now in terms of the curriculum and exam, you just have to have a basic understanding of the total cost of ownership calculator. You won't be asked to do any complex calculations, but we'll go through the different sections because there are some interesting sections that may be on the exam. So the first part is todefine your workloads, your workloads. This is your on-premises workload. So it takes quite a bit of effort to do an inventory of your on-premise data centers. For example, here your servers, if you look at workloads,the number of servers you have, the environment, the OS,so it's quite an exercise to gather all this informationand you can add additional workloads as well. Then there's databases, the type ofdatabases, the licensing, storage as well. So again, this is all on-premise networking. So those are the core components of the defined workload. and you can see what's interesting. It's really here—sort of computing servers, databases, storage, and networking. These are also the four core services of Azure. And these are some of the traditional costs of running a data center. So if we press Next, then you have the opportunity to make some assumptions or adjust your assumptions. And here we're just going to look quickly at some of them. Software services coverage, hybrid benefits Again, there's no need to go into any details of these virtual machine costs. Here you can basically excludecertain machines for recommendations. The electricity costs, again, depending on where you live,the cost of electricity can be quite high. If you live in the western United States versus, say, Canada, in the Quebec region, where electricity and storage costs are much lower, And here this is interesting as well because that might bea question on the exam is we also consider so it'snot only the data center, the electrical and what's in thedata center, it is also the It labour costs. Here it says the number of physical servers that can be managed by a full-time administrator, the number of virtual machines that can be managed by a full-time administrator, and the hourly rate, because much of this infrastructure cost in terms of labour is a cost savings once you move into Azure because you will need less labour costs. So again, what are some of the different costs—the labor, the data centre itself with electricity, and then what's in the data center? So those are some of the core components. And then you have a whole other section just for other assumptions around hardware, software, electricity, virtualization data centres, networking, and database costs. Again, just to create these two tabs of workloads and adjust the assumptions for on-premise is quite an expensive exercise for any IT organisation that currently has a data center. Once you press Next, then you can select a time frame, whether it's one to five years, and the region that you'll be in. And then here it provides a recommendation based on all the information that we've entered. So over the next five years, with Microsoft Azure, your estimated cost savings could be as much as almost half a million dollars. Again, we didn't play with any of the numbers. And here is an example. On premise versus Azure Little here goes into a breakdown of compute, data center, networking, storage, and labor. Here we can see some of the breakdown of costs for Azure. You can see quite a bit of reduction in some of these numbers over here, especially around the data center, because this is what Azure provides, as well as the networking there is. Now really, what you're paying for is compute and storage. And then here it goes into a little bit more detail with a further breakdown into different charts. And here is a more detailed dollar breakdown estimated over the next five years. And then you can go into the individual costs, whether it's compute, and it gives you all of the details of what you've entered compared to what is on the Azure site. And you can sort of download the report. So I think that's it for this topic. So it's understood that the TCO is for comparing your on-premises environment where you define your workloads, you make any necessary adjustments to your assumptions, and then Azure provides sort of a good estimate of what potential savings you would have by moving to the cloud. All right, and I think that's all for this lecture.

5. Billing and Bill Management

In this lecture, we will look at all of the billing options for the billing and billing management of the M-365 subscription. The first thing that you need to do is log in to your M-365 subscription. And on the left here, you have all your available options. once you do that. And here we'll look at billing. We'll look at most of them as some of them contain more sensitive information, such as payment methods and billing accounts. But let's look at each one of them. So under billing, you can purchase additional services right over here. So if we go into purchase services here, you can see you can scroll down and either buy or even start trials of a number of different M-365 services or subscriptions. So you have Business Premium and Business Essentials. You can scroll down and get to see all of the popular options, including the E-3 and the Pro Plus. So it really gives you a good idea of the price per user per month and, basically, some of the options that are available. And you can go down, and it's quite extensive, so we won't go through all of those. You can also view your current subscription in billing. I am currently on trial with the Enterprise Mobility and Security Department. It is basically $18.90 per user, per month. In the current trial, I have 250 users that I can activate, and currently there's only one activated. So this is where you get to see your current subscription. A question on the exam could be, "Can you purchase additional services through billing?" and the answer would be yes. You can view your current subscription, and you can look at your specific licenses. In this case, again, it's enterprise mobility and security. De five here's. How many are valid, none of them are expired, and one has been assigned? And what you can see here as well—we won't go into some of these—is one. You can look at your bill; you can look at your billing accounts; you can look at your payment methods. So basically, it is a subscription-based service on a monthly basis. You can look at all the payment methods that you have established for the subscription, and you can also have the ability to receive billing notifications and billing reports. So this is what's available under the billing for your particular subscription. Yeah. All right, so this was a bit of a short lecture. Again, just billing and billing management, as well as what's included in your subscription. So that's all for this lecture. Whenever you're ready, you can go to the next one.

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