Managing-Human-Capital Practice Exam Questions and Answers

A.  

It prevents the employer from being sued.

B.  

It creates laws that must be followed.

C.  

It contains employees’ individual performance goals.

D.  

It communicates policies against discrimination.

A.  

Rules

B.  

Codes

C.  

Procedures

D.  

Policies

A.  

"What have you done to successfully turn a difficult customer into a satisfied and loyal customer?"

B.  

"How have you handled a situation in which you and a coworker could not cooperate and had to get management involved?"

C.  

"Which type of leadership style do you prefer from your direct manager, and why do you prefer this style?"

D.  

"How would you handle a scenario in which you are asked to do something that goes against company policy?"

A.  

Simulation

B.  

Performance appraisal

C.  

Survey

D.  

Long-term observation

A.  

They include formal agreements made during voluntary counseling sessions.

B.  

They consist of the unwritten expectations of the employment relationship.

C.  

They are formed to encourage positive workplace environments.

D.  

They are based on shared core values between employees and their managers.

A.  

Completes all projects accurately and on time

B.  

Is highly qualified to perform the job

C.  

Is responsible for training coworkers

D.  

Shows deep commitment to the organization

A.  

It hires and employs current union members exclusively.

B.  

It allows employees to choose whether they join a union.

C.  

It considers only nonunion employees for promotions.

D.  

It has a policy against union membership for employees.

A.  

A manager of a department works on a project independently.

B.  

The majority of a department works well together, but opinions and requests are ignored by some.

C.  

A manager picks 2 of 10 employees to work on a project.

D.  

A department works together on a project, and ideas are freely shared.

A.  

Union requirements

B.  

A job's technical skills

C.  

Cross-cultural collaboration

D.  

Safe work behaviors

A.  

The process of acquiring employees from wherever possible with the goal of remaining unbiased

B.  

The process of planning, acquiring, deploying, and retaining employees to enable an employer to meet its talent needs

C.  

The process of hiring and terminating employees to enable an employer to meet its budgetary needs

D.  

The process of workforce planning that supports the exchange of talent every few months in order to keep the organization fresh