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Microsoft MB-910
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Microsoft MB-910 Questions and Answers
You are using Dynamics 365 Field Service inspections.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A company is implementing Dynamics 365 Customer Service. You need to recommend features that will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
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The certification demonstrates fundamental knowledge about the customer engagement capabilities of Microsoft Dynamics 365.
Beginner level.
Business owners and individuals seeking to start their journey using Dynamics 365 customer engagement solutions.
Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and core capabilities of customer engagement apps in Dynamics 365.
No, it is not a prerequisite but can prepare you for role-based or specialty certifications.
Describing Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and exploring the core capabilities of customer engagement apps in Dynamics 365.
Modules range from 1 hour 22 minutes to 2 hours 18 minutes.
The exam is available in English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, and German.
TESTED 01 Jul 2024
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