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ServiceNow CIS-CSM
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ServiceNow CIS-CSM Questions and Answers
Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)
Based on which out-of-box attributes can Special Handling Notes be applied to cases?
Choose 3 answers
A contact can submit a self-registration request from the customer portal with a registration code. Which of the following roles can approve the request? (Choose three.)
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With the complete collection of CIS-CSM practice test, Exams4sure has assembled to take you through CIS-Customer Service Management test questions for your ServiceNow exam preparation. In this CIS-CSM exam dumps study guide we have compiled real ServiceNow Certified Implementation Specialist - Customer Service Management Exam exam questions with their answers so that you can prepare and pass CIS-Customer Service Management exam in your first attempt.
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The CISM certification validates a professional’s ability to implement and configure the Customer Service Management (CSM) module in ServiceNow, demonstrating expertise in managing customer service processes and improving operational efficiency.
Key areas include CSM fundamentals, implementation planning, configuration, integration, customization, and testing.
Hands-on experience helps candidates understand the practical aspects of CSM functionalities, configurations, and integrations, which are crucial for passing the certification exam.
CSM in ServiceNow helps organizations manage customer interactions, handle service requests, and improve customer satisfaction through effective case management and service delivery processes.
It demonstrates proficiency in implementing and managing CSM solutions, enhancing career prospects in IT service management and making professionals more valuable to employers.
Common features include case management, service catalog, knowledge management, and customer self-service options.
TESTED 23 Nov 2024
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