CIS-HR Dumps - Certified Implementation Specialist-Human Resources Practice Exam Questions

A Certified Implementation Specialist in HR is responsible for configuring, implementing, and maintaining the HR Service Delivery (HRSD) application within ServiceNow. They ensure that HR processes are streamlined, automate HR tasks, and integrate the HRSD module with other ServiceNow modules or third-party systems.

Configuring HRSD involves setting up HR profiles, case management, lifecycle events, document templates, and notifications. It also includes customizing the Employee Service Center, integrating with other systems, and managing HR-specific roles and permissions.

The core modules of HRSD include HR Case Management, Employee Document Management, HR Lifecycle Events, Employee Service Center, HR Knowledge Management, and HR Integrations.

HR cases are created through the HR Case Management module. Users can submit cases via the Employee Service Center or manually by HR agents. Cases are managed by tracking progress, assigning tasks, setting SLAs, and resolving issues through predefined workflows.

HR profiles contain employee-related information such as personal details, job history, and HR cases. They are created automatically when new employees are onboarded or can be manually created by HR agents.

HR templates are pre-configured forms and workflows used to standardize HR processes, such as onboarding or offboarding. They are configured in the HRSD module and provide consistency, reduce errors, and speed up repetitive tasks.

HR tasks are created within an HR case or lifecycle event. They can be manually created or automatically generated based on predefined templates. Tasks are then assigned to specific HR agents or teams and tracked until completion.