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Healthcare Management: An Introduction

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Question # 1

In the following sections, we will describe some of the measures health plans use to evaluate the quality of the services and healthcare they offer their members.

Which of the following is the best description of what a 'Process measure' evaluates?

Options:

A.  

The nature, quantity, and quality of the resources that a health plan has available for member service and patient care.

B.  

The methods and procedures a health plan and its providers use to furnish service and care.

C.  

The extent to which services succeed in improving or maintaining satisfaction and patient health.

D.  

None of the above

Discussion 0
Question # 2

As part of its quality management program, the Lyric Health Plan regularly compares its practices and services with those of its most successful competitor. When Lyric concludes that its competitor's practices or services are better than its own, Lyric im

Options:

A.  

Benchmarking.

B.  

Standard of care.

C.  

An adverse event.

D.  

Case-mix adjustment.

Discussion 0
Question # 3

Consumer-directed health plans are not a new concept. They actually got their start in the late 1970s with the advent of:

Options:

A.  

Health savings accounts (HSAs)

B.  

Health reimbursement arrangements (HRAs)

C.  

Medical savings accounts (MSAs)

D.  

Flexible spending arrangements (FSAs)

Discussion 0
Question # 4

A particular health plan offers a higher level of benefits for services provided in-network than for out-of-network services. This health plan requires preauthorization for certain medical services.

With regard to the steps that the health plan's claims e

Options:

A.  

should assume that all services requiring preauthorization have been preauthorized

B.  

should investigate any conflicts between diagnostic codes and treatment codes before approving the claim to ensure that the appropriate payment is made for the claim

C.  

need not verify that the provider is part of the health plan's network before approving the claim at the in-network level of benefits

D.  

need not determine whether the member is covered by another health plan that allows for coordination of benefits

Discussion 0
Question # 5

A medical foundation is a not-for-profit entity that purchases and manages physician practices. In order to retain its not-for-profit status, a medical foundation must

Options:

A.  

Provide significant benefit to the community

B.  

Employ, rather than contract with, participating physicians

C.  

Achieve economies of scale through facility consolidation and practice management

D.  

Refrain from the corporate practice of medicine

Discussion 0
Question # 6

A physician-hospital organization (PHO) may be classified as an open PHO or a closed PHO. With respect to a closed PHO, it is correct to say that

Options:

A.  

the specialists in the PHO are typically compensated on a capitation basis

B.  

the specialists in the PHO are typically compensated on a capitation basis

C.  

it typically limits the number of specialists by type of specialty

D.  

it is available to a hospital's entire eligible medical staff

E.  

physician membership in the PHO is limited to PCPs

Discussion 0
Question # 7

Allgood Medical, Inc., a health plan, has contracted with Mercy Memorial Hospital to provide inpatient medical services to Allgood's plan members. The terms of the contract specify that Allgood will reimburse Mercy Memorial on the basis of a negotiated ch

Options:

A.  

per diem agreement

B.  

fee-for-service agreement

C.  

withhold agreement

D.  

diagnostic related group (DRG) agreement

Discussion 0
Question # 8

If a state commissioner of insurance places an HMO under administrative supervision, then the purpose of this action most likely is to:

Options:

A.  

Transfer all of the HMO's business to other carriers.

B.  

Allow the state commissioner, acting for a state court, to take control of and administer the HMO's assets and liabilities.

C.  

Sell the HMO's assets in order to satisfy the HMO's obligations.

D.  

Place the HMO's operations under the direction and control of the state commissioner or a person appointed by the commissioner.

Discussion 0
Question # 9

Appropriateness of treatment provided is determined by developing criteria that if unmet will prompt further investigation of a claim which are also called:

Options:

A.  

Codes

B.  

Lists

C.  

Edits

D.  

Checks

Discussion 0
Question # 10

Al Marak, a member of the Frazier Health Plan, has asked for a typical Level One appeal of a decision that Frazier made regarding Mr. Marak's coverage. One true statement about this Level One appeal is that

Options:

A.  

Mr. Marak has the right to appeal to the next level if the Level One appeal upholds the original decision

B.  

It requires Frazier and Mr. Marak to submit to arbitration in order to resolve the dispute

C.  

It is considered to be an informal appeal

D.  

It will be handled by an independent review organization (IRO)

Discussion 0
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