Exam Profile: CCNP Voice Integrating Cisco Unified Communications Applications v8.0 (642-467)

Date: Jul 13, 2011

This article profiles the Cisco CCNP Voice CAPPS 642-467 exam. Pearson IT Certification provides a variety of exam preparation tools to help our customers in their quest for certification. As part of our service to you, we have developed this Exam Profile series. Each profile is developed based on the testing experience of one of our trainers or authors. You won’t get exact questions or answers, but you will get a real feel for the exam. Each profile describes question forms, trouble spots, hints for exam preparation, and recommendations for additional study resources. Find out what you can expect to see on the exam and how you can better prepare for it.

The Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) 642-467 is the exam associated with the CCNP Voice certification. This exam tests a candidate's knowledge of how to integrate the new Unified Communications Applications, which are part of the new version 8.0 Cisco Voice software. Candidates can prepare for this exam by taking the Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) 642-467 course.

Exam Details

Types of Questions: Multiple Choice (single and multiple answer), drag-and-drop.
Number of Questions: 60-70
Passing score: varies
Time Limit: 75 minutes
How to Register: Pearson VUE

Trouble Spots

The areas that will cause concern for the test taker will most likely be the wide array of topics that you must know for this exam. You will need to be a Jack-of-all-trades, in that you must know a variety of topics and know then pretty well. The two messaging applications could cause trouble if you’re not paying close attention to the question. While CUC and CUE have similar characteristics, they also have subtle differences that could be exploited on an exam. The areas you will probably need to know include handlers, dial plan, and distribution list. You will need to know them both and know them well.

The Presence sections of the test could cause issues if you’re not familiar with it, since there are quite a few companies that haven’t implemented a full presence solution. You’ll need to make sure that all the configuration options are in your study plans.

VPIM is another area were the test taker might run into trouble, VPIM might not be used in your companies Unified Communications environment. This will mean you’ll have to find some way to get hands on experience before attempting the exam.

Preparation Hints

The best way to prepare for this exam is obviously make sure you can perform the entire task list on the exam topic list. While you’re learning the specified task you will definitely learn more that will benefit you during the exam and hopefully on the job. VPIM should be studied and when you’re comfortable you should study it more. VPIM will possibly require knowledge that will be obtained from book resources.

The best ways to prepare for the Cisco Unity Connection and Presence that will more the likely be on the exam is to study the SRND on Cisco.com. These documents should provide more than enough info and links to have a firm grasp of the topics you’ll see on this exam.

Cisco Unity Connection has tons of resources for your study plans; cisco.com also has quite a few examples and detailed information that you will want to check out. The standard CUC functions you should know include user setup and problem resolution, MWI On/Off, integration with Cisco Unified Communications Mangers, and Unified Communications Manager Express. You should also plan to spend some time on interoperability with 3^rd party applications.

Preparing for Unified Presence Server will be fairly simple. The first thing on your agenda will be setup and configuration. Next you will need to know what presence can offer and how to configure it. This is where knowing SIP will really payoff and help you on the exam and on the job. The Communication flow for Presence will need to be understood very well. This will include but not limited to modes, integration with Cisco and 3^rd party applications. If you study those areas and have solid understanding you should be prepared for this exam.

In general, you should be aware of the basic for securing Cisco applications since the need for security seems to be growing across all platforms and technologies. You don’t have to be an expert at security; just have a good idea on how to implement basic security functions

Recommended Resources

There are a few good resources that will help you succeed with this exam. The list here is not complete by any means. You should feel free to use the resources that will help you learn the topics.

The Cisco Learning Network is dedicated to Cisco Certifications. Here you’ll find the exam that Cisco offers and the other resources. Some of the areas are Study groups, Questions and answers, and general help with the Certification process. In order to fully utilize this site you will need to create a login.

Cisco Press is working on their Authorized Self-Study Guides and quick reference guides to assist in your test preparation. Check out ciscopress.com for their information on the latest offerings.

Cisco Systems website should always be included in any of you test prep. The information there should prove invaluable in helping to prepare for your exam.

Exam Topics

The following information provides general guidelines for the content likely to be included on this exam. However, other related topics may also appear on any specific delivery of the exam.

Configure Cisco Unity Connection

Choose the appropriate desktop messaging interface for client machines
Integrate Cisco Unity Connection and Cisco Unified Communications Manager
Configure Cisco Unity Connection system settings
Describe call management options
Configure call routing options
Configure audiotext applications
Configure Cisco Unity Connection partitions and search spaces
Configure account policies, subscriber classes of service, and subscriber templates
Import user accounts into Cisco Unity Connection
Troubleshoot Cisco Unity Connection

Configure Cisco Unity Express using the GUI

Choose the appropriate desktop messaging interface for endpoints
Integrate Cisco Unity Express and Cisco Unified Communications Manager Express
Configure Cisco Unity Express system settings
Configure call routing options
Configure auto-attendant
Configure account policies, subscriber classes of service, and subscriber templates
Import user accounts into Cisco Unity Express from Cisco Unified Communications Manager Express
Troubleshoot Cisco Unity Express

Configure VPIM to network Cisco Unity Connection and Cisco Unity Express

Describe VPIM
Configure VPIM on Cisco Unity Connection
Configure VPIM on Cisco Unity Express

Implement Cisco Unified Presence Solution

Describe the function and operation of Cisco Unified Presence
Describe Cisco Unified Presence solution components
Describe the Cisco Unified Presence solution communication flows
Configure Cisco Unified Communications Manager for integration with Cisco Unified Presence
Integrate Cisco Unified Presence with Cisco Unified Communications Manager
Integrate Cisco Unified Presence with Cisco Unified Communications applications
Troubleshoot Cisco Unified Presence