ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update 1 week ago
Total Questions : 239
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What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?
An account is a supported external customer and a contact is a user who is an employee of an account. How many accounts can a contact be associated with?
A contact can submit a self-registration request from the customer portal with a registration code. Which of the following roles can approve the request? (Choose three.)
Based on which out-of-box attributes can Special Handling Notes be applied to cases?
Choose 3 answers
Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)
From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case? (Choose three.)
What are the types of matching criteria for Customer Service? (Choose four.)
How can multiple service catalogs be made available on the Customer Service Portal?
After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?
Which of the following are best practice with regard to data imports? (Choose two.)
TESTED 29 Sep 2024
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