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CIS-HAM Practice Exam Questions and Answers

Certified Implementation Specialist - Hardware Asset Management

Last Update 4 days ago
Total Questions : 184

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Question # 1

From where can you publish catalog items? (Choose two.)

Options:

A.  

From the model category

B.  

From an asset record

C.  

From a user record

D.  

From a vendor item

E.  

From a model

Discussion 0
Question # 2

Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)

Options:

A.  

Draft

B.  

Canceled

C.  

Renewed

D.  

Extended

E.  

Active

F.  

Renegotiated

G.  

Expired

Discussion 0
Question # 3

How can you automate the replenishment of stock levels?

Options:

A.  

Transfer Rules

B.  

Transfer Orders

C.  

Stock Filters

D.  

Stock Rules

Discussion 0
Question # 4

Configuration items (CIs) track what type of information? (Choose two.)

Options:

A.  

Financial

B.  

Operational

C.  

Lifecycle

D.  

Contractual

E.  

Relationship

Discussion 0
Question # 5

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

Options:

A.  

The hardware model content has not yet been downloaded from the Content Service

B.  

Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service

C.  

Your hardware model form contains a good model number, but a badly formatted model name

D.  

You have opted out of the ServiceNow Content Service

E.  

A normalization rule for the hardware model does not exist in the Content Service

Discussion 0
Question # 6

How does an end user determine what consumables they have consumed?

Options:

A.  

Navigate to Self-Service > My Consumables

B.  

Navigate to Self-Service > My Assets

C.  

Navigate to Asset > Hardware Asset Dashboard

D.  

Navigate to Self-Service > My Hardware Asset Dashboard

Discussion 0
Question # 7

What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?

Options:

A.  

Help the asset manager generate reports

B.  

Show the value from maintaining inventory

C.  

Help the stock manager process transfer orders

D.  

Show the value from bulk purchasing

E.  

Help the asset manager process purchase orders

Discussion 0
Question # 8

Which features are part of the ServiceNow Mobile App? (Choose two.)

Options:

A.  

Provides end users visibility to their assigned hardware

B.  

Enables reclamation of mobile devices

C.  

Provides users visibility to their disposed consumables

D.  

Enables end users to log incidents for their assigned assets

Discussion 0
Question # 9

When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?

*Assigned to

*Model

*Model category

*State

*Stockroom

*Substate

Options:

A.  

The stock manager must create a separate model record if the cost per item is more/less

B.  

The data is automatically merged to create a blended quantity and cost

C.  

The data is automatically created in a new record if the cost per item is more/less

D.  

The stock manager must merge the consumable records to create a blended quantity and cost

Discussion 0
Question # 10

Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?

Options:

A.  

Mobile Asset App

B.  

Mobile App

C.  

Mobile ITAM App

D.  

Mobile Agent App

Discussion 0
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