Certified Implementation Specialist - IT Service Management
Last Update 1 day ago
Total Questions : 113
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Which plugin should be activated to enable Article Versioning in Knowledge Management?
It is recommended to refer to problem states using the values rather than the constants.
Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.
Which mechanism is used to set the number of days (integer) after which
Resolved Incidents are automatically closed?
Which of the following tables does the change_request_metric database view join? (Choose all that apply.)
Which process role is responsible for the smooth operation of the Change
Management process within an organization?
Which plugin should be installed to enable creating known error articles from problems?
TESTED 01 Jul 2024
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