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500-443 Dumps - Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Practice Exam Questions

Cisco 500-443 - CCEAAR Practice Exam

  • Certification Provider:Cisco
  • Exam Code:500-443
  • Exam Name:Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Exam
  • Total Questions:60 Questions and Answers
  • Updated on:Nov 22, 2024
  • Product Format: PDF & Test Engine Software Version
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Cisco 500-443 This Week Result

500-443 Question and Answers

Question # 1

Which Routing Script logic helps to invoke the Post Call Survey successfully?

Options:

A.  

If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.

B.  

To offer the PCS for all incoming DNs. there is no need to explicitly set the variable in the Main script. It is set to n by default.

C.  

If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.

D.  

To offer the PCS for specific incoming DN's. the variable needs to be set in the Main script explicitly as n.

Discussion 0
Question # 2

Which protocol is used by CVP to communicate to VRU PG?

Options:

A.  

GED-125

B.  

GED-155

C.  

GED-12.5

D.  

GED-256

Discussion 0
Question # 3

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

Options:

A.  

Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

B.  

Check if the caller DN settings on SPOG has PCS enabled.

C.  

Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

D.  

Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

Discussion 0

PDF vs Software Version

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