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CSCP Practice Exam Questions and Answers

Certified Supply Chain Professional Exam

Last Update 1 day ago
Total Questions : 546

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Question # 1

A main benefit of using customer relationship management (CRM) is:

Options:

A.  

maximization of on-time delivery.

B.  

minimization of product returns.

C.  

identification of customers with high lifetime value.

D.  

finding new markets for existing products and services.

Discussion 0
Question # 2

A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis. The companies providing the services would be referred to as:

Options:

A.  

fourth party logistics providers.

B.  

third party logistics providers.

C.  

retail services providers.

D.  

distribution services providers.

Discussion 0
Question # 3

Which of the following factors typically is the most significant impediment to implementing collaborative commerce?

Options:

A.  

Technology barriers

B.  

Security

C.  

Corporate culture

D.  

Return on investment (ROI)

Discussion 0
Question # 4

Medium-term demand management projections are used primarily to:

Options:

A.  

complete strategic business planning of facilities.

B.  

complete forecasts at the item level.

C.  

aggregate demand for production planning.

D.  

develop the master production schedule.

Discussion 0
Question # 5

Which of the following levels in a supply chain network represents the most upstream external activity?

Options:

A.  

Supplier to contractor

B.  

Manufacturing to supplier

C.  

Customer to distribution

D.  

Customer to contractor

Discussion 0
Question # 6

Which of the following forecasting methods relies on the opinions of a panel of experts?

Options:

A.  

Delphi technique

B.  

Survey method

C.  

Causal method

D.  

Time series analysis

Discussion 0
Question # 7

A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:

Options:

A.  

averaging total demand and spreading it evenly across all items.

B.  

disaggregating demand to the item level based on marketing input.

C.  

disaggregating demand to the item level based on historical proportions.

D.  

allocating demand to each production site.

Discussion 0
Question # 8

Which of the following types of information would be an appropriate basis for a qualitative forecast?

Options:

A.  

Leading indicators

B.  

Market research data

C.  

Order history

D.  

Shipment history

Discussion 0
Question # 9

A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:

Options:

A.  

create a more loyal customer base.

B.  

improve customer satisfaction rates.

C.  

increase market share.

D.  

target higher-profit customers.

Discussion 0
Question # 10

Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?

Options:

A.  

Improved transparency of collaboration relationships

B.  

Increased performance in balanced scorecard

C.  

Reduced inventory levels for key items

D.  

Better synchronization of planning and operations

Discussion 0
Question # 11

A company has been delivering a global product that no longer appears profitable. Senior management’s best response is to:

Options:

A.  

analyze product profitability by market segment.

B.  

discontinue the product based on eroding profitability.

C.  

provide additional incentives to the sales force.

D.  

increase promotional activity across all markets.

Discussion 0
Question # 12

The most likely benefit of implementing a collaborative transportation management system is:

Options:

A.  

lower distribution center operating costs.

B.  

fewer transportation planners.

C.  

less variability in picking and packing time.

D.  

less variability in transportation costs.

Discussion 0
Question # 13

Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

Options:

A.  

Sales and marketing refers to SCOR to improve demand generation.

B.  

Production and engineering uses SCOR best practices to design a new "make" process flow.

C.  

Distribution and logistics selects suppliers from the SCOR reference list.

D.  

Marketing and development incorporates SCOR Level I metrics for new product design.

Discussion 0
Question # 14

Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:

Options:

A.  

wider variety.

B.  

shorter lead time.

C.  

higher profit margins.

D.  

lower sales volumes.

Discussion 0
Question # 15

Which of the following organizational design choices is an example of vertical integration?

Options:

A.  

Contracting with a third-party logistics provider

B.  

Producing components used internally

C.  

Externally staffing a customer service center

D.  

Awarding a one-time trade show contract

Discussion 0
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