Genesys Cloud Certified Professional - Reporting and Analytics
Last Update 1 day ago
Total Questions : 35
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What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)
What is the maximum limit for creating performance dashboards for private users?
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
TESTED 23 Nov 2024
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