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Good News !!! HD0-100 Help Desk Analyst (HDA) is now Stable and With Pass Result

HD0-100 Practice Exam Questions and Answers

Help Desk Analyst (HDA)

Last Update 2 days ago
Total Questions : 116

Help Desk Analyst (HDA) is stable now with all latest exam questions are added 2 days ago. Incorporating HD0-100 practice exam questions into your study plan is more than just a preparation strategy.

HD0-100 exam questions often include scenarios and problem-solving exercises that mirror real-world challenges. Working through HD0-100 dumps allows you to practice pacing yourself, ensuring that you can complete all Help Desk Analyst (HDA) practice test within the allotted time frame.

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Question # 1

Which two are characteristics of unsuccessful teams? (Choose two.)

Options:

A.  

Good team morale

B.  

Lack objectives

C.  

Lack of ownership

D.  

Independence

Discussion 0
Question # 2

What are three important attributes of high-quality leaders? (Choose three.)

Options:

A.  

They encourage interest and curiosity among subordinates

B.  

They use authority and control to direct the subordinates

C.  

They provide a channel through which problems can be aired

D.  

They stimulate creativity and innovation among subordinates

Discussion 0
Question # 3

You finish a call with an irate customer, but you know the customer is not 100% satisfied with the resolution. What should you do next?

Options:

A.  

E-mail an apology to the customer

B.  

Instruct another analyst to conduct follow-up

C.  

Wait and see if the customer calls back

D.  

Notify your manager of the situation

Discussion 0
Question # 4

A customer calls with a printing problem. You start the troubleshooting process by asking some simple questions. The customer admits that this is his first time using a computer Which three questions should be used to obtain necessary information to solve the problem? (Choose three.)

Options:

A.  

Ask the customer if a start button or disk icon appears on the screen

B.  

Ask the customer if he is the only one who can print to this printer

C.  

Ask the customer if he has experienced any problems recently with any other applications

D.  

Guide the customer through checking the printer connection and making sure the power is turned on

Discussion 0
Question # 5

Click the Task button. Place the Problem Solving steps in order. For instructions on how to answer a Drag and Drop question, click the Help button.

Options:

Discussion 0
Question # 6

For which two reasons is it important to have documented processes and procedures? (Choose two.)

Options:

A.  

Ensures consistent service

B.  

Justification for not meeting customer expectations

C.  

Promotes adherence to policies

D.  

Identifies areas out of policy

Discussion 0
Question # 7

Which two are benefits of teamwork? (Choose two.)

Options:

A.  

More buy-in

B.  

Reduced flexibility

C.  

Higher motivation

D.  

Increased sympathy

Discussion 0
Question # 8

Which two are the primary purpose of an annual (periodic) survey? (Choose two.)

Options:

A.  

Identify changes to products, services and processes

B.  

Determine management bonuses

C.  

Measure performance of individual analysts at the help desk

D.  

Evaluate customer satisfaction with products, services, and personnel

Discussion 0
Question # 9

In what two ways does creative thinking enable you to become a valuable resource to the customer? (Choose two.)

Options:

A.  

You rely on the obvious

B.  

You use the same tools

C.  

You are open to learning

D.  

You offer more options

Discussion 0
Question # 10

What are three benefits of a change management process? (Choose three.)

Options:

A.  

Pro-active communication

B.  

Timely notification to affected parties

C.  

Documentation of affected systems and processes

D.  

Timely problem resolution

Discussion 0
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