HP2-I47 Practice Exam Questions and Answers

Selling HP PS Lifecycle Services 2023

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Total Questions : 30

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Question # 1

A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.

Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)

Options:

Would you consider a lease-to-own solution?

How distributed is your workforce?

Do you require security features such as hardware or BIOS protection?

How necessary is it for you to minimize capital expenditures?

Discussion 0

Answer:

B, C

Explanation:

The correct answers are B and

How distributed is your workforce? and Do you require security features such as hardware or BIOS protection?

These questions are relevant to qualify the customer for HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud1. HP Set Up Services can deliver great device configuration experiences for employees starting on day one, with services for provisioning, deployment, and zero-touch setup1.

By asking how distributed the customer’s workforce is, you can assess their need for a modern, low-touch way to provision new devices for their remote workers. HP Device Provisioning Services can help customers provision and personalize new computers for their distributed workforce before they ship from HP1.

By asking if the customer requires security features such as hardware or BIOS protection, you can identify their security challenges and offer them solutions that can enhance their device security posture. HP Proactive Security is the world’s most advanced endpoint security service that provides protection-first security for SMBs. It uses HP Sure Click Pro and HP Sure Sense Pro to isolate and contain malware threats, and HP TechPulse to monitor and report on device security posture. HP Proactive Security also includes services to help customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption2.

The other options are incorrect because:

Asking if the customer would consider a lease-to-own solution is not related to HP Set Up Services. This is more relevant to HP Device as a Service (DaaS), which is a comprehensive solution that combines hardware, software, and services into a single contract with a predictable monthly fee3.
Asking how necessary it is for the customer to minimize capital expenditures is also not related to HP Set Up Services. This is more relevant to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions.

1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP® Official Site 2: [HP Wolf Security Services] 3: [HP Device as a Service (DaaS) | HP® Official Site] : [HP Financial Services | HP® Official Site]

Question # 2

An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.

How would HP Set Up Services help this customer?

Options:

By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location

By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order

By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications

By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud

Discussion 0

Question # 3

What does the base warranty for HP Personal Systems provide?

Options:

Uplifted support for additional years of coverage

Protection against accidents such as liquid spills, electrical surges, and falls

Operating system and firmware updates

Protection from manufacturer defects

Discussion 0

Question # 4

The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.

How should you respond to this IT manager?

Options:

Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received

Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.

Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the

hard drives and batteries.

Discussion 0

Question # 5

Name a benefit of HP Active Care, powered by HP TechPulse.

Options:

Automatic performance tuning based on feedback

Proactive issue identification and remediation

Ability to actively change the security policies in response to threats

Actionable device and employee insights whether online or offline

Discussion 0

Question # 6

Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?

Options:

HP Optimize Services

HP Renew Services

HP Set Up Services

HP Collaborate Services

Discussion 0

Question # 7

You want to attach HP Fix Services to a deal with a new customer.

Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)

Options:

Do you currently have a security strategy in place for your PCs and other devices?

What percentage of your budget is allocated to new hardware acquisition?

How do you decide when to acquire or retire the company's personal systems?

How do you deal with hardware support when employees are working remotely?

How much employee productivity is lost to device downtime due to failure or damage?

What does the company's roadmap for growth over the next ten years look like?

Discussion 0

Question # 8

An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.

What is an important detail that the Partner should consider regarding this deal?

Options:

The Partner must complete the registration process by using the hyperlink sent in an email

Registration must be performed within 10 days from the day the service is sold

Delivery of the hardware must be scheduled within 30 days after the service is sold

The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.

Discussion 0

Question # 9

How are HP Care Pack Services sold?

Options:

They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.

They are sold as a transactional upfront payment although they require special terms and a minimum threshold.

They are attached to hardware by the device serial number and sold as a transactional upfront payment.

They are available as a contractual service and can be sold at any time as a standard SKU offering

Discussion 0

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