Microsoft Dynamics 365 for Customer Service
Last Update 6 days ago
Total Questions : 297
Microsoft Dynamics 365 for Customer Service is stable now with all latest exam questions are added 6 days ago. Incorporating MB-230 practice exam questions into your study plan is more than just a preparation strategy.
MB-230 exam questions often include scenarios and problem-solving exercises that mirror real-world challenges. Working through MB-230 dumps allows you to practice pacing yourself, ensuring that you can complete all Microsoft Dynamics 365 for Customer Service practice test within the allotted time frame.
You need to create and configure objects to support the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A customer has three cases in process and two cases for the current calendar year.
You need to determine how many cases the customer has left on their entitlement.
How many cases are left?
You need to ensure that claim disputes conform to the defined case life cycle.
What should you configure?
You need to search for answers to customer claims.
Which type of search should you perform?
You need to ensure that customers cannot open more cases than they are allowed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You need to configure OmniChannel to route correctly.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to select which setting needs to be configured for each setup.
Which settings should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to set up users with permissions to use the digital messaging channels.
Which role should you assign to each user? To answer, drag the appropriate roles to the correct groups of users. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
You need to configure the system to meet the workspace requirements for case representatives.
Which role should you assign to case representatives?
TESTED 21 Sep 2024
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