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Pega Certified Business Architect (PCBA) 87V1

Last Update 19 hours ago
Total Questions : 74

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Question # 1

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.

To meet this requirement, you must set the____________. in the service level to five days.

Options:

A.  

deadline

B.  

priority

C.  

urgency

D.  

goal

Discussion 0
Question # 2

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?

Options:

A.  

Mobile app color palettes are different for users and CSRs.

B.  

The mobile app customizes currency units and date/time format according to the location of the users.

C.  

CSRs can create other case type instances on the mobile app.

D.  

The mobile app supports all mobile phone operating systems.

Discussion 0
Question # 3

Consider the following user story:

As a customer, I want to be able to cancel an open service request at any time.

Select the configuration option that satisfies the user story.

Options:

A.  

Configure the Cancel button on the user views to resolve the case.

B.  

Add an alternate stage to the case life cycle.

C.  

Add a case wide action to the case workflow.

D.  

Add a stage-only action to each stage in the case workflow.

Discussion 0
Question # 4

A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly.

How do you satisfy this requirement?

Options:

A.  

Configure a calculation for the total cost held.

B.  

Configure a validate condition for the total cost field.

C.  

Configure a field group list for all the room types.

D.  

Configure a when condition for the total cost field.

Discussion 0
Question # 5

Select each Use Case on the left and drag it to the appropriate Routing configuration on the right.

Options:

Discussion 0
Question # 6

Hospital staff members enter appointment details including relevant patient information, diagnoses, lab orders, and prescribed medication. This information is aggregated in the Patient visit summary view. The patient receives a copy of this view through email.

Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

Options:

A.  

Add a Create PDF automation that references the Patient visit summary view.

B.  

Add a Send Email step and enable the option to include attachments.

C.  

Enable email notifications on the case type.

D.  

Add a Send Email step and compose the message to reference the relevant properties.

Discussion 0
Question # 7

You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

The requirement changes to allow the parent case to continue before the child cases resolve.

How do you configure the Wait steps for this requirement?

Options:

A.  

Configure the Wait step to continue the parent case when the child cases reaches audit or approval.

B.  

Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.

C.  

Configure the Wait step so that only one child case must resolve before the parent case can continue.

D.  

Configure the Wait step so users can choose to continue the parent case process regardless of child case status.

Discussion 0
Question # 8

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.

Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

Options:

A.  

Configure the case type to create temporary cases.

B.  

Add a decision shape to the process.

C.  

Configure the stage to resolve the case.

D.  

Add a Persist case step to the case life cycle.

Discussion 0
Question # 9

How do you indicate the progress of a case towards resolution?

Options:

A.  

Configure a case notes field to capture progress information.

B.  

Update the case status on the appropriate steps.

C.  

Design intent-driven user interfaces.

D.  

Apply service levels to the assignment steps.

Discussion 0
Question # 10

How do you guide users through an application form without requiring user training?

Options:

A.  

Send a notification to the assigned user.

B.  

Add an instruction to the assignment.

C.  

Add an optional action to the case to explain the task.

D.  

Add the corresponding step to an appropriate stage.

Discussion 0
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