Intel processors crashing Unreal engine games (and others)

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DAPUNISHER

Super Moderator CPU Forum Mod and Elite Member
Super Moderator
Aug 22, 2001
30,386
26,953
146
they should just redirect customers to Intel website and RMA
Owners of prebuilts have to go through the company they bought it from for service, not Intel.
concerning the intel cpu: matt is still getting tons of user crash reporting/datalog that they have to try to explain to the customer the cpu degradation problem. intel still hasnt gotten the info out to its customers and the rma stuff is seemingly not a rush priority. rumors of SI vendors who sold a full turnkey system are denying rma claims based on the cpu. matt isnt even sure if the microcode fix is actually working. tom(mlid) advised him to put out his game crash data and let GN or L1T make a story on it.
[yt has transcript option in the expanded description box. a box should appear over the right side thumbnail scroll. you can scroll through the transcribed text.]
More red meat for the lawsuits and FTC.
 

DAPUNISHER

Super Moderator CPU Forum Mod and Elite Member
Super Moderator
Aug 22, 2001
30,386
26,953
146
Guy uses youtube cred to get VIP treatment on raptor RMA. A few commenters also have good RMA experience. More do not, and one had to get GN or another tuber involved to get a refund. Some poor Stockholm hostage is all jazzed replying "Intel is stepping it up!" lmao Sure, if you can threaten to drag them hard for views they will take great care of you. Now excited hostage; ask yourself why any of this is happening to begin with.

They downvoted this reply -
I wish you the best. My 13900k lasted about a year. The replacement 14900k I got after RMA lasted from 09/15/24 until about a week ago. (Yes the BIOS was up to date, and all of Intel's limits strictly enforced.) It's going to be awhile before I consider Intel again.
That's another high end CPU customer gone to AMD. It is not a unique story for individuals or companies. There is the ongoing costs of replacement. The ever growing legal costs. Lost sales in retail. Credits to builders like HP with stories like this commenter's

My HP Omen 45L just got RMA and they had to replace my I7 14700k. Took a bit longer than expected but they were a week behind due to the holidays so I was patient. I get to fire it up tonight to see how it is, I pray everything will be good moving forward.

But keep telling us how a recall was more expensive.

 

Thibsie

Senior member
Apr 25, 2017
973
1,124
136
Guy uses youtube cred to get VIP treatment on raptor RMA. A few commenters also have good RMA experience. More do not, and one had to get GN or another tuber involved to get a refund. Some poor Stockholm hostage is all jazzed replying "Intel is stepping it up!" lmao Sure, if you can threaten to drag them hard for views they will take great care of you. Now excited hostage; ask yourself why any of this is happening to begin with.

They downvoted this reply -

That's another high end CPU customer gone to AMD. It is not a unique story for individuals or companies. There is the ongoing costs of replacement. The ever growing legal costs. Lost sales in retail. Credits to builders like HP with stories like this commenter's



But keep telling us how a recall was more expensive.

Is this an appropriate way to put thermal paste ?
 
Reactions: 511 and DAPUNISHER

DAPUNISHER

Super Moderator CPU Forum Mod and Elite Member
Super Moderator
Aug 22, 2001
30,386
26,953
146
Is this an appropriate way to put thermal paste ?
He is using a contact frame so it should not get too messy. I gave up on critiquing others methodologies for application years ago. Guy seems like an experienced builder, so it must work for him?
 

Thibsie

Senior member
Apr 25, 2017
973
1,124
136
He is using a contact frame so it should not get too messy. I gave up on critiquing others methodologies for application years ago. Guy seems like an experienced builder, so it must work for him?
Ok. Strange. Looks crouded to me.
 

Kocicak

Golden Member
Jan 17, 2019
1,176
1,228
136
You can use 20x more paste than needed if you do not care about the messy disgusting sticky hard to clean awful squeeze-out. The worst can happen is the paste getting inside the socket.
 
Reactions: Thibsie and 511

DrMrLordX

Lifer
Apr 27, 2000
22,371
12,177
136
They downvoted this reply -

That's another high end CPU customer gone to AMD. It is not a unique story for individuals or companies. There is the ongoing costs of replacement. The ever growing legal costs. Lost sales in retail. Credits to builders like HP with stories like this commenter's
AMD might have gotten a new customer, but he got DOWNVOTED. Big win for Intel!!!
!!!!!!
!1!!11!11!!1
 

Thunder 57

Diamond Member
Aug 19, 2007
3,283
5,390
136
Hold up, they were not wrong. They were downvoted for unpopular facts. And unless my dain bramage is acting up, it is the first account of someone's fully mitigated CPU failing that any of us have read?

I was actually going to edit that to say "Someone's opinion on the Internet was wrong!". But I didn't even think it was an opinion. I guess "Someone pointed out unpopular facts on the Internet! Downvote" would've been more appropriate?
 

Hitman928

Diamond Member
Apr 15, 2012
6,525
11,828
136
Hold up, they were not wrong. They were downvoted for unpopular facts. And unless my dain bramage is acting up, it is the first account of someone's fully mitigated CPU failing that any of us have read?

It’s not the first I’ve seen but it’s hard to know how real the random internet anecdotal experiences are.
 
Reactions: DAPUNISHER

DAPUNISHER

Super Moderator CPU Forum Mod and Elite Member
Super Moderator
Aug 22, 2001
30,386
26,953
146
It’s not the first I’ve seen but it’s hard to know how real the random internet anecdotal experiences are.
That occured to me as well. The other side of the coin: It is exactly why this took so long to blow up like an ACME dynamite kit. You can look back in this thread and see all of the "Mine nor anyone I know has any problem with 13-14" "It's a nothing burger/blown way out of proportion." "PEBKAC/PICNIC" Even Intel tried everything but being honest about it. Consequently, I think the benefit of a doubt goes to those claiming to have degradation.
 

DrMrLordX

Lifer
Apr 27, 2000
22,371
12,177
136
And unless my dain bramage is acting up, it is the first account of someone's fully mitigated CPU failing that any of us have read?
First one I've seen that's cut-and-dried. Unfortunately we won't get corroboration from Wendel/L1techs in the future so someone else is gonna have to monitor the situation.
 
Reactions: lightmanek

511

Golden Member
Jul 12, 2024
1,513
1,347
106
Recall is expensive cause they don't have a comparative exchange value in terms of product if ARL was Intel process they would have done that.this time and they have to keep running their fabs if the fabs sit idle it will cause them loss as well so they would rather give replacement than to Recall said product if the issue is migrated (that's a big If)

To verify the fix publicly someone(Tech Tubers) has to buy a new CPU and check it for a year some channel can just make it run for their gaming reviews for a year and we will see it will take time you cannot tell in month or two this time around.
 
Jul 27, 2020
22,314
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My theory on how Intel ended up with Arrow Lake.

They wasted time on Meteor Lake for desktop. Found out it was about useless.
Then they wasted time on Royal Core. Pat killed it for unknown reasons.
They wasted time on Raptor Lake and its Refresh because Arrow Lake was late.
And when they finally delivered Arrow Lake, it was also rushed because Pat hadn't planned for contingencies. That's a LOT of time and money wasted for essentially NOTHING. Those tied up engineering teams could've worked together to deliver something really awesome.

If they had ONLY focused on having decent backup plans, we could've had Raptor Lake Refresh on Intel 4 or Intel 3 or even TSMC N3B. Or we could've had a monolithic Arrow Lake with fewer cores and HT enabled on Intel 7. So many missed chances to at least not fail as miserably as they eventually did.
 

gdansk

Diamond Member
Feb 8, 2011
3,768
6,020
136
They wasted time on Raptor Lake and its Refresh because Arrow Lake was late.
No. Refresh happened because MTL-S was crap and Intel ships OEMs "new" chips every year (before and after Gelsinger).

And when they finally delivered Arrow Lake, it was also rushed because Pat hadn't planned for contingencies.
Arrow Lake arrived on time. ADL 21, RPL 22, MTL 23, ARL 24. Spot the one that didn't happen. The cadence is very simple.

Those tied up engineering teams could've worked together to deliver something really awesome.
Tied up on what? The Royal distraction? Royal started with who again? Say his name.

Raptor Lake Refresh on Intel 4 or Intel 3
No, you'd get Redwood Cove. Why don't you go buy it? Oh right, it clocks lower.

or even TSMC N3B
Nope, Lion Cove is the first "portable" P core. So you wouldn't get that either.

Or we could've had a monolithic Arrow Lake with fewer cores and HT enabled on Intel 7
A monolithic 450mm2 CPU at 500W?
 
Jul 27, 2020
22,314
15,577
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^^^ Want to see engineers at their best? Give them insurmountable challenges like the ones I mentioned. Want to see them at their worst? Make them do things they CLEARLY do not want to do, like rehash Alder Lake with Raptor Lake, then rehash that with the lame Refresh and make them do tiles with a gun to their heads. And the irony is that the lame Refresh is beating the tiles architecture they were forced to do because AMD.
 

gdansk

Diamond Member
Feb 8, 2011
3,768
6,020
136
^^^ Want to see engineers at their best? Give them insurmountable challenges like the ones I mentioned. Want to see them at their worst? Make them do things they CLEARLY do not want to do, like rehash Alder Lake with Raptor Lake, then rehash that with the lame Refresh and make them do tiles with a gun to their heads. And the irony is that the lame Refresh is beating the tiles architecture they were forced to do because AMD.
No, you'll be stuck with nothing to sell. Intel/AMD/Apple/ARM iterate with occasional clean-sheets because it works. For the insurmountable challenge, Royal, the engineers created the semiconductor equivalent of the Penrose stairs. Looks neat, can't be built.
 

SamMaster

Member
Jun 26, 2010
159
84
101
Just wanted to add my 2 cents from a real-life non-game experience :

At work, the security desk has a PC dedicated to cameras, so it runs a camera software. A brand new OEM workstation desktop was bought last winter. After about a year, the camera feed would go black suddenly and the software needs to be reset. I get wind of this and take a look. The logs show that the T400 card driver crashes and resets, except there are two of them and they both crash in tandem. I know this can't be a video card error, so I verify what CPU is in the system, and it's a i7 13700 (non-K). I do the normal "update all the things" procedure to be sure (including the BIOS, was never updated), but the crashes keep coming. At that point I highly suspected the CPU was the problem, so I get it replaced (it was painless actually). Since then, no more crashes. It looks like even the non-K CPUs can't escape the curse of that generation.
 

DAPUNISHER

Super Moderator CPU Forum Mod and Elite Member
Super Moderator
Aug 22, 2001
30,386
26,953
146
At that point I highly suspected the CPU was the problem, so I get it replaced (it was painless actually).
That is good to read.
Since then, no more crashes. It looks like even the non-K CPUs can't escape the curse of that generation.
Yes, every "65W" or higher CPU is affected. The damage is irreversible. The current hope is that if you have the system fully mitigated with a new CPU that accelerated degradation will no longer occur.
 
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jpiniero

Lifer
Oct 1, 2010
15,636
6,111
136
Yes, every "65W" or higher CPU is affected. The damage is irreversible. The current hope is that if you have the system fully mitigated with a new CPU that accelerated degradation will no longer occur.

I don't think that's the degradation. I think they legit binned wrong.
 
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