Question Drive dying?

IBMJunkman · Mar 23, 2025

Samsung 860 EVO 4TB

Getting this in my event log:
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.

Another error was:
{Delayed Write Failed} Windows was unable to save all the data for the file Y:\Outlook\MyMail20212022.pst. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

Yet another error:
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: Y:, DeviceName: \Device\HarddiskVolume4.

Failure status: A device which does not exist was specified.

Device GUID: {a11ec1c4-a25b-de57-c7a0-41b9c4010fea}
Device manufacturer:
Device model: Samsung SSD 860 EVO 4TB
Device revision: RVT04B6Q
Device serial number: S5B0NW0N902897M
Bus type: SATA

Adapter serial number:

First time when I was testing a powershell script copying large amount of data to it. Did 3 or 4 copy commands then the next one gave an error about device does not exist.

Then I got error 51 trying to copy data off the drive using Windows Explorer.

Is this puppy dying?

Shmee · Mar 23, 2025

There could be an issue with it. What does SMART say, when loading up something like crystaldiskinfo or HWinfo64?

IBMJunkman · Mar 23, 2025

Shmee said:
There could be an issue with it. What does SMART say, when loading up something like crystaldiskinfo or HWinfo64?

Will check tomorrow.

igor_kavinski · Mar 24, 2025

Please post a CrystalDiskInfo screenshot. It's possible that the writes are close to being exhausted, particularly if heavy database activity or some other continuous writing activity was the norm for it.

Seems like a SATA drive so try changing both SATA data and power cables if the writes aren't the issue.

mikeymikec · Mar 24, 2025

Also, check for a firmware update.

IBMJunkman · Mar 24, 2025

When I fired up PC Samsung Magician had an update. Did it. Now drive shows as Unknown Drive. It says this:

It is a 4TB drive. Windows reports the size correctly.
CrystalDiskInfo says this:

Not sure how to do a Firmware check if drive not recognized by Magician.

igor_kavinski · Mar 24, 2025

The written bytes are really low (roughly 5.4TB). So seems like a firmware or chipset issue. Unfortunately, looks like you may need to contact Samsung support on how to revive the drive from a possibly failed firmware update. It is also possible that the new firmware detected a serious problem and it has taken the drive offline and doing some sort of internal repairing. I would leave it connected and turned on for a day or two.

IBMJunkman · Mar 24, 2025

igor_kavinski said:
The written bytes are really low (roughly 5.4TB). So seems like a firmware or chipset issue. Unfortunately, looks like you may need to contact Samsung support on how to revive the drive from a possibly failed firmware update. It is also possible that the new firmware detected a serious problem and it has taken the drive offline and doing some sort of internal repairing. I would leave it connected and turned on for a day or two.

I have not done a firmware update. And now I can't even try, as Magician does not recognize either of the 4tb drives.
I opened up the case and took a quick look. Seems the 2 drives are plugged into a PCIe card that also gives me 2 USB-C ports. I will try moving the 2 drives to mobo SATA ports.

IBMJunkman · Mar 24, 2025

Moved 2 4tb drives to mobo SATA ports and the DVD drive to the PCIe card. Magician now reports on both drives just fine. And they are at latest firmware.
Just ran the powershell script. Copied 22g in 333 seconds with no problem.
Methinks the PCIe card has a problem.

bba-tcg · Mar 24, 2025

Could've been a cable, too, if you didn't use the same cable it was originally connected to. It's always amazed me how a cable can just stop working correctly when it just sits in a case. The flat ribbon SATA cables in MacBook Pros were notorious for failing.

Shmee · Mar 24, 2025

Yeah I was going to suggest that due to the age of your motherboard, make check which ports your SSD was plugged into, and that the controller is in AHCI mode. If plugged into a PCIe SATA card, that could also complicate things for sure.

IBMJunkman · Mar 24, 2025

Looking at Device Manager it appears the driver for the card is dated 2006. The setup is not 18 years old. And I was mistaken. This card is just SATA for drives and a front panel memory card reader, which includes a e-SATA port. Now the card is just controlling the DVD\CD drive. No big deal.
The USB-C ports are on another card.

mikeymikec · Mar 25, 2025

dave_the_nerd · Thursday at 11:21 AM

bba-tcg said:
Could've been a cable, too, if you didn't use the same cable it was originally connected to. It's always amazed me how a cable can just stop working correctly when it just sits in a case. The flat ribbon SATA cables in MacBook Pros were notorious for failing.

Out of dozen or so “bad hdd/ssd” scares I’ve had over the years it was bad cable all but one time.

Question Drive dying?

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