I've used them several times with no problems. They list phone numbers on their contact page. Your description sounds like the way Monarch used to do things.
I've ordered 4 pairs from Zenni ($19). Seem to be decent frames to me. I've been using the one pair daily for over a year with no problems. And I got a pair of prescription sun classes for $25, hard to beat.
They have a big sign in front of them showing 39.99 at Central Park Sears in San Antonio, TX. I asked the guy to check the price and it rang up 16.97. SWEET!! Got 4, and the guy said they had a bunch in back.
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