You should ask them to give you the phone number to their district manager. They will do ANYTHING to avoid customer complaints directly to their DM. That's the way it is at the store I work at. I don't work for BB but I'm pretty sure it's the same way there.
I was lucky enough to buy the Saphire X800 XT off of newegg.com a month ago when it was going for $469 before they sold out. Don't worry about the Device Manager saying it's only a X800. Mine is like that also. I'm only getting 4104 in 3D Mark 05 with the 4.9's. I'm gonna wait for ATI to release...
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