if you chose "cancel service", you wouldn't have to wait 10 minutes. SBC might not allow this in the future b/c they've been receiving some many calls from us. the last time i called them for a rerate, the CSR at the retention dept did it immediately w/o telling me that the promotion is new...
i got my dsl rate reduced.
1. choose the "disconnected service" so you don't have to wait
2. ask CSR to lower your rate. if they can't, ask to be transferred to the "customer retention department"
thanks to all that helped
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