I had the Smartthings v1 but returned it to Amazon. It is more programmable and customizable, but the user interface leaves a lot to be desired right now and support is virtually non-existent for newbies to get up to speed.
I just got the FE599 myself a week ago. My hub is upstairs but recognizes the FE599. However, when I try to unlock using the app, the same thing happens to me (spinning wheel then timeout). I even tried buying a smart things hub, and then same thing happened with that system. I read somewhere...
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