Also note that PayPal will not refund your money either because "the product does not significantly differ from the description". Other than it does not work at all. There is no buyer protection from Polar Backup, Stackcommerce or PayPal.
I tried this and it took several days to backup a single photo. The application they provide did not work on MacOS 10.15 and the console log gets spammed with faults and errors while it is running.
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