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SVC-16A Practice Exam Questions and Answers

Apple Service Fundamentals

Last Update 2 days ago
Total Questions : 57

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Question # 1

If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?

Options:

A.  

Glue

B.  

Very High Bond (VHB) adhesive

C.  

Packing tape

D.  

Thermal compound

E.  

Painters tape

Discussion 0
Question # 2

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

Options:

A.  

Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.  

Always wear an ESD wrist or heel strap when working on plugged in systems.

C.  

Be very careful handling the logic board or power supply while the computer is plugged in.

D.  

Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.

Discussion 0
Question # 3

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

Options:

A.  

You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

B.  

Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer

C.  

Complete the set of three modification tests as specified in GSX prior to opening the computer

D.  

Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

Discussion 0
Question # 4

William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?

Options:

A.  

Are anyother computers able to connect to Ethernet at the office?

B.  

Have you installed all system software and firmware updates?

C.  

How did you damage your Ethernet cable at the office?

D.  

Did you change the default network settings?

Discussion 0
Question # 5

Which Mac Book Pro listed below can use USB 3 devices at full speed?

Options:

A.  

MacBook Pro (13-inch, Mid 2012)

B.  

MacBook Pro (13-inch, Late2011)

C.  

MacBook Pro (15-inch, Late 2011)

D.  

MacBook Pro (17-inch, Late 2011)

Discussion 0
Question # 6

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

Options:

A.  

TPT

B.  

IPT

C.  

CSD

D.  

VST

Discussion 0
Question # 7

What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac?

Options:

A.  

OSXv10.7.5

B.  

OSXv10.7.2

C.  

OSXv10.6.8

D.  

OSXv10.8.4

Discussion 0
Question # 8

You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue?

Options:

A.  

Overscan/Underscan

B.  

Color Profile

C.  

Detect Displays

D.  

Gather Windows

Discussion 0
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