$10 per year web hosting

[McDealer]

No, all of your data was NOT deleted. We provided you with a FULL backup of your site when you decided to come into our live chat room and tell us that after 4 years you were unhappy, had no backups of your own and confirm that you hadn't paid in a year - but still wanted to host with us.

I'm VERY confused. But thank you for the warning that you were coming here to make this post.

 

[imported_Grimmy]

Originally posted by: Necrosaro420
THIS SERVICE IS HORRIBLE! I have been with them over 4 years and just now canceled. Its constant outages, super slow server responce, and now all of my data was deleted (Costing me a few thousand dollars to repair!)

Oh I'm just being redundant now but let's recap.

#1 Your site is worth "thousands of dollars" yet you have no backups, none, nada, zilch?

#2 4 years? You put up with 4 years of "bad service"? And let's go back to #1, your service is bad but you don't backup your own data?

#3 You "just canceled"? You mean you canceled when Hostpc realized you haven't actually paid them in like 6 months? And then you start whining and bitching and the owner gets fed up with your crap and tells you "buh bye"?

#4 You canceled before getting a backup?

Dude no offense but you're not very bright.

 

[Necrosaro420]

Do you know of any place that charges a monthly fee, but still gives you service if you dont pay for it? If you do, please let me know.

No. This had been paid for, and I have paypal reciepts to prove it.

Nice try on the owner to try to slam a customer.

Btw, IF I hadnt been paying (I have), what does that say about your billing department?

 

[Necrosaro420]

Originally posted by: McDealer
No, all of your data was NOT deleted. We provided you with a FULL backup of your site when you decided to come into our live chat room and tell us that after 4 years you were unhappy, had no backups of your own and confirm that you hadn't paid in a year - but still wanted to host with us.

I'm VERY confused. But thank you for the warning that you were coming here to make this post.

A "FULL" backup of my sql information would have included: User Information, Billing Details, Product Listings, etc. You gave me a 1k sql file, and you said that was all you had backed up.


What kinda webhost only information backed up for 24 hours?

 

[McDealer]

When you asked in the helpdesk for ANOTHER backup - which, after we verified the first one DOES have the 2MB file you're looking for, we asked you, nicely, to open a helpdesk ticket and a fresh copy would be completed (all 152 files) that you don't have backed up yourself. When you DID open the ticket, your comment was "with this you can go f**k yourself" ... Did you want us to help you?

Momma always told me, it's easier to catch flies with honey.

As for the billing, I will not get into particulars here in the public forum, but in a public chat, with other customers around, you yourself posted:

<Necro420> 10/12/07
<Necro420> 10/13/07
<Necro420> 11/11/07
<Necro420> 12/10/07
<Necro420> 08/26/08

Those were your payment dates (they should have been monthly). As you can see, there's quite a gap in your payment history. (For the record, I never even considered "not paying" as a reason not to assist you - the only reason I looked was to offer you a refund, or credit to your account for the inconvenience you incurred.) Yes, our billing department missed your non-payments - it happens, occasionally, especially with customers that were migrated from the old billing system.

Now, even after your "go F**k yourself comment, ANOTHER copy of your database is available, if you'll ask for it like an adult, via our helpdesk system.

 

[McDealer]

Yes, btw, for those keeping track, the database that was worth thousands of dollars? it consisted of exactly 2MB of data.

 

[Howard]

2MB is more than enough to destroy the world. :Q

 

[McDealer]

Originally posted by: McDealer

Now, even after your "go F**k yourself comment, ANOTHER copy of your database is available, if you'll ask for it like an adult, via our helpdesk system.

I tried to be a nice guy - publically offered to provide yet another copy of the data - to which I just received another message from this user:

Hi, still go f**k yoruself again.

(sic)

what would you do?

 

[cyberia]

Originally posted by: McDealer

Originally posted by: McDealer

Now, even after your "go F**k yourself comment, ANOTHER copy of your database is available, if you'll ask for it like an adult, via our helpdesk system.

I tried to be a nice guy - publically offered to provide yet another copy of the data - to which I just received another message from this user:

Hi, still go f**k yoruself again.

(sic)

what would you do?

I wanted to say this after your original offer for help but figured I should not get into this or tell you how to run your business. But it is too much now. I say no more help to this guy.

 

[Delbert]

Proof that it takes all kinds. Thanks for sharing Joe. We got your back.
And look! Gary chimed in too. Hi Gary. Hope all is well with you.

 

[Grimmy1]

I'm good (registered a new username since I haven't "been" Dixiesys in almost a year now).

I just happened to see all the silliness and just had to chime in, it was too funny.

 

[Necrosaro420]

Originally posted by: McDealer
When you asked in the helpdesk for ANOTHER backup - which, after we verified the first one DOES have the 2MB file you're looking for, we asked you, nicely, to open a helpdesk ticket and a fresh copy would be completed (all 152 files) that you don't have backed up yourself. When you DID open the ticket, your comment was "with this you can go f**k yourself" ... Did you want us to help you?

Momma always told me, it's easier to catch flies with honey.

As for the billing, I will not get into particulars here in the public forum, but in a public chat, with other customers around, you yourself posted:

<Necro420> 10/12/07
<Necro420> 10/13/07
<Necro420> 11/11/07
<Necro420> 12/10/07
<Necro420> 08/26/08

Those were your payment dates (they should have been monthly). As you can see, there's quite a gap in your payment history. (For the record, I never even considered "not paying" as a reason not to assist you - the only reason I looked was to offer you a refund, or credit to your account for the inconvenience you incurred.) Yes, our billing department missed your non-payments - it happens, occasionally, especially with customers that were migrated from the old billing system.

Now, even after your "go F**k yourself comment, ANOTHER copy of your database is available, if you'll ask for it like an adult, via our helpdesk system.

Not to rehash this, but this is the last time I am dealing with this issue with you and your company. Those "payment dates" above, are dates that "I" listed in your IRC support, where I REQUESTED HELP and they went IGNORED. Those are NOT payment dates. Why dont YOU POST THE ENTIRE UNEDITED TRUTHFUL CHAT LOG? I stated seconds after that, that those dates were SOME OF THE DATES I REQUESTED HELP DIRECTLY FROM YOU At Joe@hostpc.com and they were IGNORED. The same EMAIL ADDRESS YOU USE to send out information and have replied from before! If those were payment dates, why would I tell you the dates I paid knowing I didnt make payments and not lie and give you a day in every month? THOSE ARE NOT PAYMENT DATES. I pay PER YEAR, I do not pay monthly on things if I dont have to, PER YEAR.

"ANOTHER COPY" of my database is available? Why dont you post the part of the chat log where you said "this is the only copy we have, we only keep backups for 24 hours." You did not ask me to open up a ticket until right before you banned me, you asked for my email address and said the database would be sent in 152 individual emails.

And nice defimation of character with your comments making up lies about what was and wasnt said. I never said above what you stated.

I am done with this childish bickering and your unprofessional business. I just came here to write a review of what I thought of my experience with your business, and you have done nothing but select parts of a chat log and put words in my mouth without showing the entire picture, posted personal information about myself (so was said in another thread, I did not see this personally) and just showed how unprofessional you are to your customers when they have an issue with your service and will say anything for a dime.

 

[goobee]

Bringing this back on topic, I installed a phpBB test forum last night, it runs very nicely. So far, my experience has been positive.

 

[ESQ]

Originally posted by: ESQ
Their Security for sign-up SUCKS!

I live in IL and work in CA and I'm trying to sign-up from a CA internet provider and they didn't even give me a chance to enter a cc number--just "fraud."

NOT A HOT DEAL IF YOU CAN'T SIGN-UP!!!

I later had my wife try to pay from IL (the billing address of my cc) but it told her you already have an account, can not create a new account.

I get an email that said everything is ok with a pdf of an invoice. I login to pay and the website said that the order is now cancelled.

I opened a service ticket and I explained what happened and I get an email from Mc@sshole himself telling me forget it.

GOOD CUSTOMER SERVICE LIKE THAT IS HARD TO FIND!!

Being denied turned out to be a blessing in disguise--run from this guy--his credibility is ZERO.

 

[SAWYER]

So far I am pleased but I am used to my old cpanel where I could easily see where hits were coming from, I have not figured this out yet in this system

 

[DarkWarrior2]

For hit tracking, you can try Google Analytics. It's free!

 

[Delbert]

HostPC uses AWStats

To use awstats for your domain, Login to your domain control panel, select Site Summary / Statistics / Logs - then select the domain you wish to view stats for.
Under scripts and extras.

 

[coolVariable]

WTF is up with the fact that every thread about this company has multiple replies by "new" users (low post count)????

SHADY!

 

[thepd7]

Originally posted by: McDealer

Originally posted by: McDealer

Now, even after your "go F**k yourself comment, ANOTHER copy of your database is available, if you'll ask for it like an adult, via our helpdesk system.

I tried to be a nice guy - publically offered to provide yet another copy of the data - to which I just received another message from this user:

Hi, still go f**k yoruself again.

(sic)

what would you do?

What I would do is deal with this person in a professional manner and stay that way even after he didn't. This is the reason you will never have my business and many others here on AT from what I have read.