When you asked in the helpdesk for ANOTHER backup - which, after we verified the first one DOES have the 2MB file you're looking for, we asked you, nicely, to open a helpdesk ticket and a fresh copy would be completed (all 152 files) that you don't have backed up yourself. When you DID open the ticket, your comment was "with this you can go f**k yourself" ... Did you want us to help you?
Momma always told me, it's easier to catch flies with honey.
As for the billing, I will not get into particulars here in the public forum, but in a public chat, with other customers around, you yourself posted:
<Necro420> 10/12/07
<Necro420> 10/13/07
<Necro420> 11/11/07
<Necro420> 12/10/07
<Necro420> 08/26/08
Those were your payment dates (they should have been monthly). As you can see, there's quite a gap in your payment history. (For the record, I never even considered "not paying" as a reason not to assist you - the only reason I looked was to offer you a refund, or credit to your account for the inconvenience you incurred.) Yes, our billing department missed your non-payments - it happens, occasionally, especially with customers that were migrated from the old billing system.
Now, even after your "go F**k yourself comment, ANOTHER copy of your database is available, if you'll ask for it like an adult, via our helpdesk system.