My ordeal:
I called my local Sam's and held for 45 minutes, was told they had 10 in stock. I drove 25 minutes to Sam's with my 2 year old son. Grabbed a slip for the drive and bought some other stuff. Then went to the cashier and payed via Discover. Then, I went to the pick up counter and 30 minutes later was told they were sold out and they'd have to issue me a refund. I asked to speak with a manager (not that it did me any good) and was told that another Sam's was showing 11 in stock (another 30 minutes away). Unhappily, I said, "OK, I called you guys and you had 10 in stock ... now you don't have any. Do you really think I should driver another 30 minutes out of my way to possibly repeat this incident?" The manager had the clerk call and 20 minutes later, they were sold out too! I got my money back and grabbed a "We value your opinion" flyer, although I will most likely write a district manager instead. What a waste of time!
I wouldn't be so angry if I had called and was told they were out of stock, but having to go through this and dealing with people that could care less that their customer was inconvenienced ... it's simply disgusting! Also, I overheard the clerk talking to some young guy in the electronics department and he said, "No, we're sold out. I'm tired of this happening, I'm gonna go take it off the shelf." HELLO, if this has been happening, then why do you still have slips out showing they are available. Oh well, time to call some other SAMs. I want this for a Christmas gift!