I HAD TO REPLY TO THIS TREAD. AVOID THIS STORE AT ALL COST.
I understand that it is possible to get a good deal out of a shaddy store, but, in general, it is not worth your time and effort. I've been shopping online since 1995, but my experience with the MP Superstore is BY FAR the worst shopping experience. Let me share my experience with you -- it will help you understand how high risk you are taking by dealing with this kind of store.
I ordered a Toshiba laptop from MP Superstore. The price was better than anybody else, and the salesman was courteous enough. Because I needed the laptop right away, I paid a hefty overnight shipping ($40+). I was happy because I THOUGHT I was getting a good deal.
After 2 days, no laptop. I called them and was told that I would receive it at any minute. I believed them -- a big mistake. After 7 days, no laptop. I was getting angry especially I paid overnight shipping. I called them a number of times, but was only told the same thing -- I would receive it at any minute. After 10 days, I had enough. I called them, and tried to cancel my order because it was obvious that they did not have the laptop in stock. They refused to cancel my order because it was a special order item just for me -- How is it possible for an instock item to turn into a special order item? They insisted that I should pay 10% restocking fee even though they did not even ship the item!!! At that point, I gave up talking to them, and asked my friend who was a lawyer to call them. Like any criminal, they were afraid of anyone with legal knowledge, and reluctantly agreed to cancel my order without restocking fee. They were an absolute nonsense.
Things did not end here. I bought the laptop from somewhere else. After 2 weeks (total over 3 weeks after my initial order), I received a package from MP Superstore. It was the laptop I ordered. This was bad enough, but there was more. The laptop was NOT a brandnew. It was a REFURBISHED one, and was NOT even a US version (Japanese all over the box). It was a refurbished, gray market version of the latop I ordered. Can you believe these guys? I returned the package, and asked for an explanation. They said that I had to take it because it was a special order for me. They even argued that there was no difference between brandnew and refurbished, and that Japanese version was better than the US version (although it did not come with a US warranty). I was speechless. I demanded that I should talk to their manager. After 30 minutes of wait, I talked to him who insulted me by saying that I was nothing but a customer and they were a multi-million dollar business. He said that they would always win over a mere individual like myself. They said that I had to pay 20% restocking fee if I wanted to return the laptop. I gave up again, and asked my lawyer to call them again. Of course, they changed their attitude immediately, and said they would refund my money. Do you think that it ended there? NO. I had to wait another 4 weeks to clear the charge, and eventually had to repute the charge with the credit card company.
NOW YOU KNOW WHY YOU SHOULD NOT PLAY WITH THEM. THEY SHOULD DISAPPEAR TO MAKE THE CYBERSPACE A BETTER PLACE FOR ALL CONSUMERS.