Tiffany Lee, the single mother who works for the UCLA Health System, went to Repossess Auto in 2009 seeking a second chance of her own.
She said she was thrilled to have a car and kept up on her payments for 17 months. Then she ran into trouble. After missing a third payment on her 2007 Ford Fusion, she filed for personal bankruptcy, which barred the dealer from repossessing the car. The $17,000 loan balance was her largest debt, according to her
court filing.
Soon after, the dealership lured Lee back to the lot with the promise of easier loan terms, only to seize the car.
“One of our collectors tricked Ms. Lee to come into the dealership,” head collections manager Shirley Hampton-Crittenden later wrote in a
court filing.
Better Business Bureau
files show that over the last three years, eight other buyers have complained that the Hawthorne dealership used a similar ruse to repossess their cars.
In sworn declarations, Lee said that when employees blocked the Ford in with parked cars, two of her children were trapped in the vehicle for 30 minutes, “becoming increasingly panicked.”
The dealership responded in
court papers that no one was in the Ford when it was repossessed.
Ali Awad, president of Repossess Auto's parent company, did not return calls seeking comment.
Lee got the car back after her attorney complained to the Bankruptcy Court. She also
sued the dealership seeking at least $250,000 in damages.
The dispute was
settled last week. Lee returned the car, and Repossess Auto forgave her loan. It also agreed to pay Lee an undisclosed sum, her attorney said.