290 Newegg RMA Complaint

[SeaDooSnipe]

I was told that I should make a public complaint about this here.

Here is my issue.

I had to RMA my 290 for it being defective. All was fine and dandy, I set the RMA to be a replacement, not a refund. However, since they did not have the card in stock, they automatically refunded me what I originally paid for it.

Now, anyone who has been looking at the market prices of 290s, they've been going up. I spent $500 on mine, and that is what Newegg returned me. But the current market price is $600. I'm not spending $100 more to get the same damn card I had before.

I asked if I could get a return of market price so I could at least get a new card. nope.jpg.

I even just asked for a discount, or split it half - half ($550). No. :|

I asked in their chat if they could simply return me ANY 290 they have in stock, or may have in stock in the future. They said no.

Basically, they only are refunding me $500 and calling it good. It's not fair to me, as I can't even get the same card I had before without paying them extra. It's not just a little extra, it's $100. 20% over the price I got it for.


So overall, I'm very unhappy with Newegg. Them automatically changing the RMA to a return from a replacement is what bugged me most, when they changed the market price, and they are not paying a single dime to fix it.

Right now I don't even want another 290. I don't need the $600, all I want is enough money for me to get a 780 Lightning and get this issue over with.

 

[nwo]

Which 290 did you order? If I were you, I would have asked them to ship back the defective r290 so you can RMA it to the manufacturer. I would send it a complain to the manufacturer and have them deal with newegg, if they are willing to do so.

I don't think you would have gotten different treatment from any other e-tailer. They are all simply trying to capitalize on the high demand and squeeze out every penny they can.

 

[IndyColtsFan]

Newegg can't help they're out of stock on something and to expect them to refund you "market price" is really a ridiculous request.

EDIT: What nwo said -- you could always RMA it to the manufacturer.

 

[SeaDooSnipe]

Which 290 did you order? If I were you, I would have asked them to ship back the defective r290 so you can RMA it to the manufacturer. I would send it a complain to the manufacturer and have them deal with newegg, if they are willing to do so.

I don't think you would have gotten different treatment from any other e-tailer. They are all simply trying to capitalize on the high demand and squeeze out every penny they can.

I went with Sapphire.

I actually asked if they could ship my dead card back, they said I can't. Forgot to add that to first post.

EDIT: At the very least, let me wait a few days for a new card, or give me some options..

 

[Venomous]

No such thing as "market price"... They chose to jack the prices up due to greed. If they aren't willing with exchange it, then screw em. Don't buy anything from them going forward. You got what you paid back, so I would purchase from amazon or somewhere else.

 

[Stuka87]

This is just them wanting to make more money. As mentioned above there is no such thing as market price at a retail store. That may be true of eBay or the like, but NewEgg (And others) are price gouging on their own accord.

I find it unacceptable that they refused to return a card to you. They will get more in, but they rather make the extra cash off of one that return one to you.

 

[KingFatty]

How did you come to the decision of sending it back to Newegg, instead of the manufacturer? I didn't realize Newegg could RMA, I thought they just exchange or return, and all RMAs go to the manufacturer.

 

[Stuka87]

How did you come to the decision of sending it back to Newegg, instead of the manufacturer? I didn't realize Newegg could RMA, I thought they just exchange or return, and all RMAs go to the manufacturer.

He was wanting to do an exchange, they decided to change it to refund.

 

[DominionSeraph]

If I were you, I would have asked them to ship back the defective r290 so you can RMA it to the manufacturer.

I doubt they'd take it. It's under Newegg's warranty and they're honoring their warranty. The manufacturer's only comes in after the seller's.

"I sent the card back to Newegg and they were going to send me my $500 back, but I want $500 from you instead."
I'm sure they'll jump right on that.

 

[Attic]

Newegg should have handled this better. Their price of the 290 didn't go up, only what they charge for it. So this is a newegg generated issue and they still didn't help you out. It would have just taken someone at newegg understanding your issue and solving it for you. Replacement 290, done.

Amazon is much better at things like this IME. They just generally do what it takes to make things right even if they are not solely at fault for an issue.

Simply answer is to take your business elsewhere in the future. Is worth warning the community about so that others can avoid newegg if the take issue with what they've done to you.

 

[SeaDooSnipe]

Newegg should have handled this better. Their price of the 290 didn't go up, only what they charge for it. So this is a newegg generated issue and they still didn't help you out. It would have just taken someone at newegg understanding your issue and solving it for you. Replacement 290, done.

Amazon is much better at things like this IME. They just generally do what it takes to make things right even if they are not solely at fault for an issue.

Simply answer is to take your business elsewhere in the future. Is worth warning the community about so that others can avoid newegg if the take issue with what they've done to you.

Exactly. I just bought a 780 Lightning from Amazon.

 

[DominionSeraph]

Their price of the 290 didn't go up, only what they charge for it.

They didn't refuse to send him a new card because they are now $600 cards, they didn't send a card because they didn't have any in stock. So they refunded him his money. That he can't get another at that price isn't their problem.

"I bought this on sale for $10. Now it's $20. I want to return it for the $20. It doesn't cost you any more so give me my money!"
Yeah, no, it doesn't work that way. How old are you people that this is news to you?

"Go to Amazon?" Yeah, somehow I REAAAAALY doubt that Amazon is any different here and allows arbitrage. If I'm wrong here please let me know. I'll be a multimillionaire in under a week.

 

[Ventanni]

I understand this may be a bad experience for you, but you cannot fault Newegg for being consistent. They state their refund policy very clearly on their website:

"Out-of-Stock (Back-Order) Items
If Newegg no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Newegg can send you a comparable replacement item, or 2) Newegg can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued."

Source: http://www.newegg.com/HelpInfo/ReturnPolicy.aspx

It sucks, I get it. You bought a Radeon 290 at $500, it broke, and now you just have $500 back in your hands. But at the end of the day, by purchasing from Newegg you agreed to these return conditions, so there's no reason to be shocked and surprised by them.

Again, I don't want you to think I'm dismissing your experience. I'd be frustrated too. But Newegg isn't pulling anything slimy here. They're just sticking to their policy.

 

[Knowname]

Yeah I was about to yell this same thing lol but the first few replys were so low key and mature that I thought a slap in the face really wasn't necisary

But yeah, I agree with you. The OP got his money back I really don't see the problem :| BUT some ppl are just SO sick of the man taking advantage of them that any time they can get back at the system they jump on it. I'm not sure I can fault either party unfortunately :/

 

[SeaDooSnipe]

I understand this may be a bad experience for you, but you cannot fault Newegg for being consistent. They state their refund policy very clearly on their website:

"Out-of-Stock (Back-Order) Items
If Newegg no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Newegg can send you a comparable replacement item, or 2) Newegg can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued."

Source: http://www.newegg.com/HelpInfo/ReturnPolicy.aspx

It sucks, I get it. You bought a Radeon 290 at $500, it broke, and now you just have $500 back in your hands. But at the end of the day, by purchasing from Newegg you agreed to these return conditions, so there's no reason to be shocked and surprised by them.

Again, I don't want you to think I'm dismissing your experience. I'd be frustrated too. But Newegg isn't pulling anything slimy here. They're just sticking to their policy.

However, I will bold some things.

"Out-of-Stock (Back-Order) Items
If Newegg no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Newegg can send you a comparable replacement item, or 2) Newegg can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued."

Comparable item: Any other 290.
Issue a refund at current market value of the product. My point exactly. Not $500..


I'm not picking on you about this, I am saying it as a general thing.

 

[Compman55]

There are two points of view on this, however newegg's customer service has been going down hill for a while.

 

[thilanliyan]

"I bought this on sale for $10. Now it's $20. I want to return it for the $20. It doesn't cost you any more so give me my money!"
Yeah, no, it doesn't work that way. How old are you people that this is news to you?

He didn't ask to return the card, only to exchange it. Newegg decided on their own to refund rather than giving him/her the option. I'd be pretty pissed about that as well. The actual amount that he/she was refunded IS fair IMO.

 

[thilanliyan]

Comparable item: Any other 290.
Issue a refund at current market value of the product. My point exactly. Not $500..

True, but the next sentence says:
"A current-market-value refund may not exceed the original invoice price."

IMO they should have given you the option rather than decide themselves.

 

[Rvenger]

I was told that I should make a public complaint about this here.

Here is my issue.

I had to RMA my 290 for it being defective. All was fine and dandy, I set the RMA to be a replacement, not a refund. However, since they did not have the card in stock, they automatically refunded me what I originally paid for it.

Now, anyone who has been looking at the market prices of 290s, they've been going up. I spent $500 on mine, and that is what Newegg returned me. But the current market price is $600. I'm not spending $100 more to get the same damn card I had before.

I asked if I could get a return of market price so I could at least get a new card. nope.jpg.

I even just asked for a discount, or split it half - half ($550). No. :|

I asked in their chat if they could simply return me ANY 290 they have in stock, or may have in stock in the future. They said no.

Basically, they only are refunding me $500 and calling it good. It's not fair to me, as I can't even get the same card I had before without paying them extra. It's not just a little extra, it's $100. 20% over the price I got it for.


So overall, I'm very unhappy with Newegg. Them automatically changing the RMA to a return from a replacement is what bugged me most, when they changed the market price, and they are not paying a single dime to fix it.

Right now I don't even want another 290. I don't need the $600, all I want is enough money for me to get a 780 Lightning and get this issue over with.

Actually you should have made a public complaint on resellerratings.com where they will actually respond to you. Newegg hates getting bad reviews on resellerratings, they will more than likely make things right if you complain there.

 

[cmdrdredd]

I understand this may be a bad experience for you, but you cannot fault Newegg for being consistent. They state their refund policy very clearly on their website:

"Out-of-Stock (Back-Order) Items
If Newegg no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Newegg can send you a comparable replacement item, or 2) Newegg can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued."

Source: http://www.newegg.com/HelpInfo/ReturnPolicy.aspx

It sucks, I get it. You bought a Radeon 290 at $500, it broke, and now you just have $500 back in your hands. But at the end of the day, by purchasing from Newegg you agreed to these return conditions, so there's no reason to be shocked and surprised by them.

Again, I don't want you to think I'm dismissing your experience. I'd be frustrated too. But Newegg isn't pulling anything slimy here. They're just sticking to their policy.

The OP never mentioned that they offered Option 1.

 

[cmdrdredd]

However, I will bold some things.

"Out-of-Stock (Back-Order) Items
If Newegg no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Newegg can send you a comparable replacement item, or 2) Newegg can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued."

Comparable item: Any other 290.
Issue a refund at current market value of the product. My point exactly. Not $500..


I'm not picking on you about this, I am saying it as a general thing.

Do note it says the current market value cannot exceed the original invoice price. If the prices went up, you can only get back what you paid for it. However, I don't see why option 1 wasn't offered. Your card was $500 so how about you pick a card that costs $500 and we will send that? No such luck.

As was said...Newegg service is going down.

 

[Zstream]

Do note it says the current market value cannot exceed the original invoice price. If the prices went up, you can only get back what you paid for it. However, I don't see why option 1 wasn't offered. Your card was $500 so how about you pick a card that costs $500 and we will send that? No such luck.

As was said...Newegg service is going down.

Um.... they can't send him a comparable product because they don't have anything that compares to it. If they replaced it with a Nvidia card, he would be on here bitching about not receiving an AMD card that is faster...

 

[Attic]

They didn't refuse to send him a new card because they are now $600 cards, they didn't send a card because they didn't have any in stock. So they refunded him his money. That he can't get another at that price isn't their problem.

"I bought this on sale for $10. Now it's $20. I want to return it for the $20. It doesn't cost you any more so give me my money!"
Yeah, no, it doesn't work that way. How old are you people that this is news to you?

"Go to Amazon?" Yeah, somehow I REAAAAALY doubt that Amazon is any different here and allows arbitrage. If I'm wrong here please let me know. I'll be a multimillionaire in under a week.

That would simply be using the retailer as a trading exchange and in that case you would still need to be able to predict future prices. But i'm not implying or proposing any of that.

Simple, give the guy any available R9 290. Of course you don't refund more than the item's amount. This isn't that difficult. Newegg gets 290's in stock all the time.

Really, is it to much to ask for Newegg to be aware that if they stuff a customer like this that they are putting him out $100 to get his card replaced? It's not a hard leap of logic to make and it's not to much to expect newegg to avoid that for a customer.

Yes, newegg's customer service is getting more and more lousy. But they've gotten much bigger. IME, Amazon despite it's size has always left me impressed with how they handle issues and returns. Newegg does so about 75% of the time.

 

[cmdrdredd]

Um.... they can't send him a comparable product because they don't have anything that compares to it. If they replaced it with a Nvidia card, he would be on here bitching about not receiving an AMD card that is faster...

The Op went out and got a 780 anyway. The claim is they will attempt to offer a comparable option and they didn't. The 780 is pretty comparable to a 290 in most respects for gaming.

They could have basically given you a $500 credit for their store and allow you to spend it how you want if that was your choice. They aren't losing money.

 

[DominionSeraph]

They could have basically given you a $500 credit for their store and allow you to spend it how you want if that was your choice. They aren't losing money.

They gave him his money back. Where are you getting that "$500 store credit" would have been better than "$500 USD"?