290 Newegg RMA Complaint

[nardz84]

This is what happened with my 280x that I had to RMA. Newegg didn't give me the option, just straight to refund. Fine by me in the end, I decided to step up to a 290 and ordered it from a different retailer.

 

[cmdrdredd]

They gave him his money back. Where are you getting that "$500 store credit" would have been better than "$500 USD"?

Cause it would have given YOU, the customer the option. I know, nobody gives a damn about customers anymore. Newegg lost an upsale. You know the 780 Lightning is more than $500.

I don't get how you all think ignoring their own policy of giving the customer an option is ok. It's no wonder lots of people don't even look at newegg anymore. None of this should be surprising as Newegg is asking people to sign up for premier (trying to compete with Amazon prime maybe). One of the perks is a dedicated private customer service line among other things like discounted shipping. I remember when newegg used to have free or discounted shipping all the time...no more and I won't be paying $50 a year to get it.

 

[DominionSeraph]

Cause it would have given YOU, the customer the option.

Is all of VC&G on drugs today?

 

[Bubbleawsome]

I think it is wrong they wouldn't send him another 290, but I can see no rebate at $600. Kinda. Still crap, but corporate usual.

 

[SeaDooSnipe]

Cause it would have given YOU, the customer the option. I know, nobody gives a damn about customers anymore. Newegg lost an upsale. You know the 780 Lightning is more than $500.

Agree 100%. I actually went ahead and got some TIM and other things from Amazon too while I was at it, spent about $575 today.

I think I'm moving to Amazon for PC stuff now, since they also can connect to ThankYou.com, I have over 100k points on there.

 

[cmdrdredd]

The only problem with Amazon is they don't have as much selection for PC parts. I remember when I bought my motherboard. Newegg had it but amazon didn't. Oh well, I'm not really loyal to any one e-tailer but Amazon has been good for me in the past.

 

[IndyColtsFan]

I think it is wrong they wouldn't send him another 290, but I can see no rebate at $600. Kinda. Still crap, but corporate usual.

What do you mean, "kinda"? Why would a store refund a customer more than their purchase price?

Let's say you sold something at a garage sale (say, a video card) for $100 and the guy came back the next day and said it didn't work. He then says that the same model will cost $200 on eBay so you need to refund him $200 since you have no replacement to give him. Does that make sense? No.

I can see validity in the complaint that Newegg should've just given him another comparable 290, but thinking Newegg should issue refunds based on "market price" is absurd.

The only problem with Amazon is they don't have as much selection for PC parts. I remember when I bought my motherboard. Newegg had it but amazon didn't. Oh well, I'm not really loyal to any one e-tailer but Amazon has been good for me in the past.

Newegg is also much, much cheaper on many components as well -- in many cases on regular prices and especially on sale prices. When I built my new server last year, I REALLY wanted to get the components from Amazon, but Newegg was far cheaper on many components. Amazon now charges sales tax in Indiana, so Newegg temporarily has an advantage there too (Newegg is building a huge new warehouse in Indianapolis, not far from me, so they too will be charging Indiana sales tax soon).

 

[cmdrdredd]

Newegg is also much, much cheaper on many components as well -- in many cases on regular prices and especially on sale prices. When I built my new server last year, I REALLY wanted to get the components from Amazon, but Newegg was far cheaper on many components. Amazon now charges sales tax in Indiana, so Newegg temporarily has an advantage there too (Newegg is build a huge new warehouse in Indianapolis, not far from me, so they too will be charging Indiana sales tax soon).

I haven't looked at server components so I can't speak to that. They seem comparable for things I'd use in my system.

 

[Puffnstuff]

Holy cow did the op even read their policy where it states that a current market refund cannot exceed the original invoice price. He got what he paid, that is their policy so what gives?

 

[garagisti]

290's cost more now, so the OP got his original $500 back which is more than can be said for RMA's. Comparable item may not have been available and what is a seller to do in such a case. They can't possibly just sit on it? The card would have already had been sent to manufacturer and all they could at the time do was possibly refund the OP, which they did. Frankly speaking, if anything, i'd pleased if i was refunded this promptly. I'd be irate and in all honestly miffed at the situation, but not at newegg.

 

[tweakboy]

I never go with newegg. They give you refurbished stuff or wrong thing, or something wrong with it. Only newegg. Their shipping is well since I live in LA. anyhow thx gl

 

[Subyman]

They did this to my friend too. His shipping box never came so new egg had to send out another one. It got stuck in their processing department for around 15 days until they finally notified him that he would just get a return of his money from the graphics card. He was pretty mad because he ordered before Christmas and didn't get a refund until the end of January. Now he is out of the card and the price is been jacked skyhigh. I'm sure Newegg could have sent him a card when they came in stock but instead they want that extra $200.

Between that and new eggs refusal to return a new in box motherboard that was the wrong size that another friend ordered I think I'll just be using Amazon for now.

 

[wowsza]

that's real crappy that they couldn't replace your 290 since demand went up, but frankly i doubt any big box retailer would have given you "market value" for a card over what you originally paid.

if they did this for everyone, where does the line get drawn? if you bought a new pair of jordans for $500 from nike and they go for $1000 on ebay, do you really think nike should refund you $1000 if there was something wrong with the shoes?

 

[wand3r3r]

Newegg not only gouges as much as possible, it sounds like the CS is poor too.

Personally MicroCenter deals have almost convinced me to support them when possible. It's far more convenient when you are near them and you need to RMA anything and their CS is excellent. The egg was good back in the day when it was new and trying to compete.

 

[wowsza]

Newegg not only gouges as much as possible, it sounds like the CS is poor too.

Personally MicroCenter deals have almost convinced me to support them when possible. It's far more convenient when you are near them and you need to RMA anything and their CS is excellent. The egg was good back in the day when it was new and trying to compete.

i'd been watching their in stock radeon prices soar, and was really disappointed. they've even started advertising "bitcoin" mining products and bundles that are grossly marked up.

there used to be a microcenter near me (san jose, ca) but it closed last year i think; a real shame.

 

[wand3r3r]

i'd been watching their in stock radeon prices soar, and was really disappointed. they've even started advertising "bitcoin" mining products and bundles that are grossly marked up.

there used to be a microcenter near me (san jose, ca) but it closed last year i think; a real shame.

Do you mean neweggs radeon prices soaring?

The MC where I usually have shopped hasn't raised their prices much. If the egg or amazon was at retail MC will price match too, but right now they are probably one of the cheaper places even with a little retail markup.

 

[Atreidin]

Microcenter is awesome. I used to only have CompUSA as an option, and they were awful. Microcenter actually employs people who know things about the products they sell and has good customer service. CompUSA went out of business, and there was much rejoicing.
Newegg's customer service blows. Their RMA and restock policies blow. I might use them to compare products but buy from somewhere else with better policies and service.

 

[wowsza]

Do you mean neweggs radeon prices soaring?

The MC where I usually have shopped hasn't raised their prices much. If the egg or amazon was at retail MC will price match too, but right now they are probably one of the cheaper places even with a little retail markup.

yea, newegg's prices. i remember seeing powercolor 290's for $449.99 in late december, and i passed because they were powercolor

the one's they have in stock now are $589.99+