I spent ~40 minutes in full rant mode when my local WF branch refused to cut me a certified check for my mortgage payoff, they wanted me to drive across town to go to the branch where I started my account, because "they know you" They cut my check finally, but I really hate to get that pissed off in public.
I have my direct deposit set up to my brokerage's bank already, soon as my debit card for that account shows up, I'll be closing my WF account.
I'd decided to switch a few weeks ago, when I realized all of my positive interactions with WF were over the net, and my interactions with WF in person were nearly all nightmares.
For me, the one that really did it was a month ago when a teller told me that they didn't issue certified checks or money orders at that particular branch...
Well there is some truth in that. A different branch is a little like going to a different office for your doctor or dentist, yea they have access to the same clipboard of information but they know less/nothing of your circumstances or your history or any of the more ambiguous pieces of information. If they issue you a fee refund or change some of the coding on your account or raise or lower a limit or any number of other things, most other people in the bank will only see what was changed, not why or how or any circumstances associated with it. Sometimes it's meaningless, sometimes not.
If you run a business are you better at serving a brand new customer or one that you've dealt with before? Simple as that.
You aren't getting it...are you even an adult?
It's not the that bank is going to fail, it's that any single card can fail whether by physical issue or electronic ones.
Unless I am on a deserted island, having available cash can solve the rest of the issues.
You are playing a TERRIBLE devil's advocate. At least own a bank card first prior to trying to troll about them.
Point was yes available cash can solve those problems, but then what about the problems that can keep you from your cash? Aren't they just as grave? Car breaking down, phone or computer dying, internet going down, they can all prevent your access to those funds. Yet we don't find the need to keep backups of all those on hand and one of the reasons is that they're reliable enough. However, anecdotally, every one of those objects/services is less reliable than a debit card.
I've had the same debit card with the same bank for I think... 9 years now? Every transaction I've ever made with it worked. Domestic, international, day, night, electronic, PoS, ATM, everything. From my own experience, they're very reliable. Not to mention almost everyone has a back up in a credit card anyway; though many are bank CCs, true.
There's nothing wrong with keeping accounts at multiple institutions, but given the fuss so many are making over paying a dime a day for their debit card it's hard to see them being very receptive to joining a second institution. Every bank larger than 10B in assets is going to at least consider new fees or restrictions to offset the coming revenue loss, WF and JPM were just the first to test the waters.