3 Reasons IT Managers Love GoToManage
Technology is changing at a rapid pace, making information technology managers jobs more complicated each year. At least 10 percent of employees now telecommute at least once a week, which means that IT staff must be able to fix bugs and errors from afar. Many companies also have servers and other devices in remote locations, which must be maintained from the home office. To top it off, problems can occur at any time of day or nightwhich means an IT professional must always be on call and ready to spring into action at a moments notice.
The challenges of maintaining a healthy IT environment both at home and away can be extremebut Citrixs GoToManage, an online system for managing an organizations IT environment and customer support, can help IT managers and staff cope with these hurdles. Heres why many IT managers love the GoToManage platform.
1 - GoToManage lets you visualize and manage all of your companys devices and networks from one location.
GoToManage comes equipped with a custom monitoring system that uses secure SaaS-based access and infrastructure monitoring to keep tabs on all of your companys IT equipment, whether its housed in your own office or at a server farm in India. GoToManage tracks the performance of all of your devices, and can monitor trends and alert you if a device is not behaving the way that its meant to.
Because GoToManage provides detailed reports on all aspects of your companys IT system, you can find answers and plan. Alerts help you stay on top of any potential problems and proactively fix them before they become major issues. You can even create custom alerts based on your own preferences: For instance, you can create an alert any time disk space falls below 10 percent, or when your website is not available.
Its easy to customize your monitoring system depending on your needs: Users can create custom dashboards for server management, network management, and security that measure trends and statistics on a real-time basis. You can also take advantage of GoToManages numerous applications for tracking inventory, monitoring server health, and performing other daily tasks.
2 - GoToManage lets you provide live and unattended remote support to co-workers or customers.
Whether youre dealing with customers or trying to help a telecommuting co-worker, youll often need to provide IT service from afar. GoToManage makes it much easier than talking through the problem by phone: Now, you can use two-way screen sharing to demonstrate a solution or see whats happening on the remote computer, and even take control of the computer from afar. The service also has chat built-in , and allows you to transfer files to or from the remote user. Its also possible to collect the system and diagnostic information with a single click, so youll be able to determine whats going on with the machine without physically examining it.
The systems remote access capabilities make it easy to fix computer problems, even if the customer or co-worker isnt available to troubleshoot. One of the best features of GoToManage is that it gives us the ability to offer secure, remote and unattended support of our customers computers, says Christopher Dottavio, director of customer services at ID Networks, Inc. This is vital because it allows us to connect and fix problems in a timely manner, even if the end user is not available to work with us.
3 - GoToManage lets you support co-workers and customers directly from your iPad, no matter where you are.
IT support can be a 24-hour-a-day job: If a server crashes in the middle of the night, youll be expected to deal with it immediately. Fortunately, GoToManage offers an iPad app that will allow you to provide live remote support to end users and to unattended servers and workstations. The app uses security measures including 128-bit encryption, dual passwords, and end-to-end encryption, so there are no privacy risks when it comes to providing tech support via iPad.
If youre hanging out with your friends on a Friday night and receive a call from your boss about a computer problem, youd normally need to drive all the way back to the office to find out whats going on and solve the problem. But if youve brought your iPad with you, you can easily diagnose the issue and find out if its something that requires your full attention or whether your boss simply made a mistaketheres no need to let it spoil your night out.
In fact, GoToManages iPad app gives you the chance to provide seamless tech support to anyoneeven friends and family memberswithout the hassle of fixing the problem by hand. That means the next time your Mom calls, frantic about the fact that she cant check her email, you can simply diagnose the problem from your GoToManage app and be a hero without even leaving the comfort of your sofa.
This post is sponsored by GoToManage. Try GoToManage free for 14 days and see how easy it is to take control of your network, computers and servers.