60GB Seagate Notebook Drive 8MB 5400rpm Best Buy $70AR

[dew042]

Originally posted by: shoRunner

Originally posted by: AndrewR
UPDATE!!

One response from Seagate so far is that the drive only has warranty listed (either 2007 or 2008 depending on what luck you have in buying the drive) and will not be extended by Seagate. The response I've received from Seagate was useless because it was generic ("all internal drives sold after June 1, 2004, carry 5 year warranty" -- since this is OEM drive, probably doesn't apply I'm guessing). One person already returned opened drive and was not charged a restocking fee by BB.

I'm going to call Seagate myself and ask about this then confront BB management if Seagate refuses to extend warranty. I'm planning on requesting BB extended warranty/replacement coverage for additional four years at their expense. Fraud doesn't come cheap, BB!

not gonna happen, since BB does not have a sku for a exdended warrenty on notebook drives. its seagates warrenty, not best buy. seagate also packages the drives. BB is simply a reseller.

I have replaced about 50 HDDs with the 60gb in question at Geek Squad -- they have always said OEM on them for some reason. Regardless -- we swap out all kinds of hardware under warranty as long as you have the reciept: HDDs, CDRWs, DVD drives, Video cards, etc. Just today a guy with a two year old ATI 9800Pro with a seized fan walked out with a new x800 free and clear. This Seagate should be no different and should be an exchangable item in store - which I would consider a great advantage. An even greater advantage is that MFG warranty calls for dollar for dollar exchanges - not comparable technology like, say, a BB warranty does.... But as always -- keep your reciepts and in this case the box that details the warranty. In the end if Seagate screws you BB will clean it up.

As to the accusation of fraud on the part of BB -- grow up. Clearly the warranty is the responsibility of the MFG not the retailer. As a curtiousy to our customer's we honor mfg warranties. Many times we lose significant money fulfilling MFG warranties as they give us only a fraction of what we paid for back for the broken item... Reardless, I consider Seagate's reaction to the situation very poor.

I will follow up and check the warranty in our computer inventory system tommorrow and report back.

dew.

 

[kamranziadar]

Do you really see a speed difference in 4200RPM & 5200RPM

 

[Dogbertt]

Originally posted by: dew042

Originally posted by: shoRunner

Originally posted by: AndrewR
UPDATE!!

One response from Seagate so far is that the drive only has warranty listed (either 2007 or 2008 depending on what luck you have in buying the drive) and will not be extended by Seagate. The response I've received from Seagate was useless because it was generic ("all internal drives sold after June 1, 2004, carry 5 year warranty" -- since this is OEM drive, probably doesn't apply I'm guessing). One person already returned opened drive and was not charged a restocking fee by BB.

I'm going to call Seagate myself and ask about this then confront BB management if Seagate refuses to extend warranty. I'm planning on requesting BB extended warranty/replacement coverage for additional four years at their expense. Fraud doesn't come cheap, BB!

not gonna happen, since BB does not have a sku for a exdended warrenty on notebook drives. its seagates warrenty, not best buy. seagate also packages the drives. BB is simply a reseller.

I have replaced about 50 HDDs with the 60gb in question at Geek Squad -- they have always said OEM on them for some reason. Regardless -- we swap out all kinds of hardware under warranty as long as you have the reciept: HDDs, CDRWs, DVD drives, Video cards, etc. Just today a guy with a two year old ATI 9800Pro with a seized fan walked out with a new x800 free and clear. This Seagate should be no different and should be an exchangable item in store - which I would consider a great advantage. An even greater advantage is that MFG warranty calls for dollar for dollar exchanges - not comparable technology like, say, a BB warranty does.... But as always -- keep your reciepts and in this case the box that details the warranty. In the end if Seagate screws you BB will clean it up.

As to the accusation of fraud on the part of BB -- grow up. Clearly the warranty is the responsibility of the MFG not the retailer. As a curtiousy to our customer's we honor mfg warranties. Many times we lose significant money fulfilling MFG warranties as they give us only a fraction of what we paid for back for the broken item... Reardless, I consider Seagate's reaction to the situation very poor.

I will follow up and check the warranty in our computer inventory system tommorrow and report back.

dew.

Nice answer. Of course you have to understand that the only place it says 5 year warranty is on the outer shell of the box. (A removable outer shell) No where else does it say 5 year. The web site says 1 year. The Drive Web site says 0 years. And the box itself contains a different Part Number / Model Number of the drive. So what will the Geeksquad do in this situation? Probably tell the person to hit the road.

 

[AndrewR]

Originally posted by: dew042

Originally posted by: shoRunner

Originally posted by: AndrewR
UPDATE!!

One response from Seagate so far is that the drive only has warranty listed (either 2007 or 2008 depending on what luck you have in buying the drive) and will not be extended by Seagate. The response I've received from Seagate was useless because it was generic ("all internal drives sold after June 1, 2004, carry 5 year warranty" -- since this is OEM drive, probably doesn't apply I'm guessing). One person already returned opened drive and was not charged a restocking fee by BB.

I'm going to call Seagate myself and ask about this then confront BB management if Seagate refuses to extend warranty. I'm planning on requesting BB extended warranty/replacement coverage for additional four years at their expense. Fraud doesn't come cheap, BB!

not gonna happen, since BB does not have a sku for a exdended warrenty on notebook drives. its seagates warrenty, not best buy. seagate also packages the drives. BB is simply a reseller.

I have replaced about 50 HDDs with the 60gb in question at Geek Squad -- they have always said OEM on them for some reason. Regardless -- we swap out all kinds of hardware under warranty as long as you have the reciept: HDDs, CDRWs, DVD drives, Video cards, etc. Just today a guy with a two year old ATI 9800Pro with a seized fan walked out with a new x800 free and clear. This Seagate should be no different and should be an exchangable item in store - which I would consider a great advantage. An even greater advantage is that MFG warranty calls for dollar for dollar exchanges - not comparable technology like, say, a BB warranty does.... But as always -- keep your reciepts and in this case the box that details the warranty. In the end if Seagate screws you BB will clean it up.

As to the accusation of fraud on the part of BB -- grow up. Clearly the warranty is the responsibility of the MFG not the retailer. As a curtiousy to our customer's we honor mfg warranties. Many times we lose significant money fulfilling MFG warranties as they give us only a fraction of what we paid for back for the broken item... Reardless, I consider Seagate's reaction to the situation very poor.

I will follow up and check the warranty in our computer inventory system tommorrow and report back.

dew.

If BB is selling this drive on its own shelves in an advertisement and mentions the five year warranty (and a salesman on the floor would mention it if asked, for instance), that's fraud whether intentional or not. BB might simply be the reseller, but they do owe a duty to their customers regarding the products they market. It's not as if BB is simply performing a service for Seagate by selling the drive -- they are making a profit as well.

Also, before you go holding BB harmless and trying to pin this all on Seagate, there is no way to know at this point how BB purchased these drives from Seagate. If BB bought the drives from Seagate knowing they were OEM drives, slapped a different box on them (since the model #s don't match), and sold them as retail with the "5 year warranty" language, is Seagate to blame for maintaining the original warranty? I'm not saying that's what happened, but I am saying it's possible. It's also possible that this was done without the knowledge of the individual stores by the purchasers for BB. That wouldn't shock me in the slightest.

If BB actually honors the warranty, fine. However, BB is not exactly known for being the most upstanding corporate entity, regardless of your protestations to the contrary, and even if your store is perfect in that regard (how long have you worked there?), stores and store management vary widely. Even your store could change drastically in a couple years when the drive might break. I don't like relying on "might".

 

[D3kTrix]

I'm guna stop by BB after work tomorrow and snag 1 of these. Thanks!

 

[shoRunner]

Originally posted by: AndrewR

If BB is selling this drive on its own shelves in an advertisement and mentions the five year warranty (and a salesman on the floor would mention it if asked, for instance), that's fraud whether intentional or not. BB might simply be the reseller, but they do owe a duty to their customers regarding the products they market. It's not as if BB is simply performing a service for Seagate by selling the drive -- they are making a profit as well.

Also, before you go holding BB harmless and trying to pin this all on Seagate, there is no way to know at this point how BB purchased these drives from Seagate. If BB bought the drives from Seagate knowing they were OEM drives, slapped a different box on them (since the model #s don't match), and sold them as retail with the "5 year warranty" language, is Seagate to blame for maintaining the original warranty? I'm not saying that's what happened, but I am saying it's possible. It's also possible that this was done without the knowledge of the individual stores by the purchasers for BB. That wouldn't shock me in the slightest.

If BB actually honors the warranty, fine. However, BB is not exactly known for being the most upstanding corporate entity, regardless of your protestations to the contrary, and even if your store is perfect in that regard (how long have you worked there?), stores and store management vary widely. Even your store could change drastically in a couple years when the drive might break. I don't like relying on "might".

where does best buy get a seagate box to repackage it? bb does not repackage things, they a reseller not a manufacturer (they do have their own house brands like dynex, basic, geek squad, insignia, vpr matrix. but these are subsidiaries and are a different story). and whether not best buy will return something based solely on the manufactures warranty will vary store to store. your best bet is to deal with seagate.

 

[YoYoBabyYo]

Originally posted by: dew042

Originally posted by: shoRunner

Originally posted by: AndrewR
UPDATE!!

One response from Seagate so far is that the drive only has warranty listed (either 2007 or 2008 depending on what luck you have in buying the drive) and will not be extended by Seagate. The response I've received from Seagate was useless because it was generic ("all internal drives sold after June 1, 2004, carry 5 year warranty" -- since this is OEM drive, probably doesn't apply I'm guessing). One person already returned opened drive and was not charged a restocking fee by BB.

I'm going to call Seagate myself and ask about this then confront BB management if Seagate refuses to extend warranty. I'm planning on requesting BB extended warranty/replacement coverage for additional four years at their expense. Fraud doesn't come cheap, BB!

not gonna happen, since BB does not have a sku for a exdended warrenty on notebook drives. its seagates warrenty, not best buy. seagate also packages the drives. BB is simply a reseller.

I have replaced about 50 HDDs with the 60gb in question at Geek Squad -- they have always said OEM on them for some reason. Regardless -- we swap out all kinds of hardware under warranty as long as you have the reciept: HDDs, CDRWs, DVD drives, Video cards, etc. Just today a guy with a two year old ATI 9800Pro with a seized fan walked out with a new x800 free and clear. This Seagate should be no different and should be an exchangable item in store - which I would consider a great advantage. An even greater advantage is that MFG warranty calls for dollar for dollar exchanges - not comparable technology like, say, a BB warranty does.... But as always -- keep your reciepts and in this case the box that details the warranty. In the end if Seagate screws you BB will clean it up.

As to the accusation of fraud on the part of BB -- grow up. Clearly the warranty is the responsibility of the MFG not the retailer. As a curtiousy to our customer's we honor mfg warranties. Many times we lose significant money fulfilling MFG warranties as they give us only a fraction of what we paid for back for the broken item... Reardless, I consider Seagate's reaction to the situation very poor.

I will follow up and check the warranty in our computer inventory system tommorrow and report back.

dew.

What I want to know is why BB did not take action against retail packaged OEM drives. I doubt most BB will honor the manufacture warranty if something goes wrong. It would not make sense for BB to lose money over something that is not their fault and can be resolved by a meeting with Seagate.

 

[manly]

Excuse my skepticism but since when has Best Buy (or any merchant) directly replaced products under the manufacturer's warranty?

 

[russw]

FWIW - Fry's and Outpost have a comparable deal on a 7200 RPM 60GB external USB drive for just $10 more.

see Link to Hot Deal Post

 

[aatf510]

I am trying to get rid of a Seagate 5400rpm 80GB w/ 5 year warranty for $100 shipped. Anyone interested?

 

[jpetermann]

Originally posted by: russw
FWIW - Fry's and Outpost have a comparable deal on a 7200 RPM 60GB external USB drive for just $10 more.

see Link to Hot Deal Post

Might have a hardtime fitting that in my lappy

 

[AndrewR]

where does best buy get a seagate box to repackage it? bb does not repackage things, they a reseller not a manufacturer (they do have their own house brands like dynex, basic, geek squad, insignia, vpr matrix. but these are subsidiaries and are a different story). and whether not best buy will return something based solely on the manufactures warranty will vary store to store. your best bet is to deal with seagate.

Does BB not have an in-house computer repair facility where they undoubtedly use system components to repair computers? Do you think maybe they might be able to acquire packaging through their purchasing agents?

You're naive if you think no one within the BB organization isn't aware of this issue. Yes, the best bet is Seagate, but they aren't the ones who have the product on the shelf and are selling it for a retail price.

Anyway, arguing about it doesn't solve anything. I need to find time to call Seagate already.

 

[Dogbertt]

I did call them, and they never called me back

So I returned the drive to best buy, the girl at the return counter said, we don't Warranty drives here, your warranty comes from Seagate.

So I guess the answer is everyone who bought this drive is in an uphill battle to get it repaired.

And to point out the guy who bought a 9800xt and got an X800 for an exchange, I bet he bought the extended warranty. Something you can't buy on the drives.

 

[Nanobaud]

The Seagate model# listed at the top of the ad (ST960812A) is for a 4200RPM Drive Seagate 4200.2

 

[Dogbertt]

Originally posted by: Nanobaud
The Seagate model# listed at the top of the ad (ST960812A) is for a 4200RPM Drive Seagate 4200.2

Yah and what you get is a ST96812A 5400RPM OEM. So what can you do when you try to warranty it and your Sales receipt doesn't match what you bought?

 

[Nanobaud]

Originally posted by: Dogbertt

Originally posted by: Nanobaud
The Seagate model# listed at the top of the ad (ST960812A) is for a 4200RPM Drive Seagate 4200.2

Yah and what you get is a ST96812A 5400RPM OEM. So what can you do when you try to warranty it and your Sales receipt doesn't match what you bought?

Plus, the rebate forms specify the 960812

 

[russw]

Originally posted by: pastorjay

Originally posted by: russw
FWIW - Fry's and Outpost have a comparable deal on a 7200 RPM 60GB external USB drive for just $10 more.

see Link to Hot Deal Post

Might have a hardtime fitting that in my lappy

Deal's now dead. But seriously, all you would have had to do was remove 2 to 4 screws on the external aluminum housing and slide out the drive tray. Remove the 2.5" laptop HD and install in your lappy's carrier/tray. And you could have put your old drive into the extenal USB case to use for temporary storage. But too late now.

 

[jpetermann]

Originally posted by: russw

Originally posted by: pastorjay

Originally posted by: russw
FWIW - Fry's and Outpost have a comparable deal on a 7200 RPM 60GB external USB drive for just $10 more.

see Link to Hot Deal Post

Might have a hardtime fitting that in my lappy

Deal's now dead. But seriously, all you would have had to do was remove 2 to 4 screws on the external aluminum housing and slide out the drive tray. Remove the 2.5" laptop HD and install in your lappy's carrier/tray. And you could have put your old drive into the extenal USB case to use for temporary storage. But too late now.

I realize that, I was just being silly.

 

[dew042]

Originally posted by: manly
Excuse my skepticism but since when has Best Buy (or any merchant) directly replaced products under the manufacturer's warranty?

I see from people's responses that execution is obiviously not equal across the board. I have individually had a hand in replacing hundreds of hardware items under manufacturer's warranties at Best Buy. Really -- I'm not lying. The guy who bought the Radeon 9800 and got a new x800 had no warranty other then the mfg one. I haven't seen a extended warranty on a hardware accessory item in over a year -- its very uncommon. Last extended warranty I saw was for a SCSI Yamaha 8x CDRW that the guy paid $300 for a long time ago.

Ignorance can happen in large organizations -- they are able to honer mfg warraties. I promise. They just are too ignorant or haven't been trained correctly. I have the advantage of working in the shadow of the corporate offices -- we have the best and brightest.

Oh well - I apologise for the probelms y'all are having even though I have no control over them. The warranty does show up in our inventory system as five years as the package states. I know I can get it exchanged at my store.

dew.

 

[deepred98]

oh! notebook hardrive

i was about to say you could get at least a 100gig "normal" hardrive for that much

 

[YoYoBabyYo]

I got one yesterday and the drive's warranty shows that it was an OEM and told me to contact the vendor. Any update regarding the Seagate warranty, or are we SOL?