I posted here a few weeks ago after I bought an Epox 8k7a motherboard and an Athlon 1400 from Newegg, and I couldn't get the system to POST. I troubleshot the situation for a full day, tried several power supplies, removing components, reseating cards, etc. and could not get the system to POST. I did not have another Athlon platform handy to swap parts into, so I had no way to determine if it was the motherboard or the CPU that was shot.
Well here's the happy ending! I called Newegg and they agreed to take back both the motherboard and the CPU and send me replacements. No questions asked, no hassle. The replacements were shipped out one day after they received the returned parts. I just assembled my system using the replacement motherboard and CPU that they sent, and it is working beautifully.
I have a hunch that not all discount computer dealers would provide such terrific customer service. This is the kind of customer service that brings customers back - they can definitely count on me being a loyal repeat customer. In fact, I've already ordered a new hard drive.
Kudos Newegg!
Steve
Well here's the happy ending! I called Newegg and they agreed to take back both the motherboard and the CPU and send me replacements. No questions asked, no hassle. The replacements were shipped out one day after they received the returned parts. I just assembled my system using the replacement motherboard and CPU that they sent, and it is working beautifully.
I have a hunch that not all discount computer dealers would provide such terrific customer service. This is the kind of customer service that brings customers back - they can definitely count on me being a loyal repeat customer. In fact, I've already ordered a new hard drive.
Kudos Newegg!
Steve