Bitch and moan, bitch and moan. Viper is right, and you guys are whiners. It does suck to wait, but if they raised prices to pay for more bandwidth, you would bitch about their pricing. Get over it.
Originally posted by: Viper GTS
Originally posted by: SnapIT
Originally posted by: Viper GTS
Originally posted by: SuperSix
Originally posted by: Viper GTS
Bandwidth isn't free, you know.
Viper GTS
Neither is their product.
So buying a product should entitle you to instant support/drivers?
Should companies hire one technical support agent for each item they ship? After all, it wouldn't be fair for you to have to wait your turn to talk to someone.
There has to be a balance between service level and cost, since costs will be passed on to the end user.
Viper GTS
Should the company provide a product that WORKS? that would be the hardware AND software (drivers)?
If it was a perfect world, no driver updates would be needed, the product would already work as it should, but as it is not... at least you should be entitled to free and instantaneous updates when the product provided does not work..
He is downloading driver updates for an operating system which did not exist when the product was originally released.
How is it surprising that a driver update would be necessary?
Viper GTS
Originally posted by: vi_edit
I've run into it multiple times on there CD products - internal and especially USB external CDRW drives.
All they post is updates to the devices. If you loose the floppy disk that came with the drives you are hosed because the updates don't work without the original drivers in place. God forbid you loose the original software and move the drive to a new machine.
And the rest of the driver updates that are released in the same way? You are trying to fight a battle that you are doomed to loose here Viper...
Either you STATE "not compatible with future OS's" or you provide drivers free of charge, and instantaneous...
If you WANT to be THE company with compatible products... then, you have to provide new drivers for every new OS, free of charge, instantaneous...
Originally posted by: Viper GTS
Originally posted by: Paulson
where the hell on there site can you find them to download them?
I can't find it...
Right here
I'm currently in line for the download as well, I want to see how fast it is for myself.
Also, consider this...
400 people * 52 MB = 20,800 MB.
That kind of bandwidth costs serious money.
Viper GTS
Originally posted by: wyvrn
Bitch and moan, bitch and moan. Viper is right, and you guys are whiners. It does suck to wait, but if they raised prices to pay for more bandwidth, you would bitch about their pricing. Get over it.
... and because they release such bloatware you feel sorry for them? Since when are device drivers 20MB(zipped)? If they were to actually pare down the size of their crappy drivers and not include every POS Creative tool under the sun, they might actually keep their bandwidth costs under control.
Think about it.
Nope, then we would buy another product... they are trying to save money by providing less support and more downloads of helpfiles and drivers via the Internet, that saves them money....
Why should i ever have to download a bug-fix for any product that i have bought? they should give each and everyone a cd and a support call to tell them how to install it...
You do realize that 95% of all users just accepts the problems they are experiencing and will not use the bandwidht?
Originally posted by: SnapIT
Originally posted by: wyvrn
Bitch and moan, bitch and moan. Viper is right, and you guys are whiners. It does suck to wait, but if they raised prices to pay for more bandwidth, you would bitch about their pricing. Get over it.
Nope, then we would buy another product... they are trying to save money by providing less support and more downloads of helpfiles and drivers via the Internet, that saves them money....
Why should i ever have to download a bug-fix for any product that i have bought? they should give each and everyone a cd and a support call to tell them how to install it...
You do realize that 95% of all users just accepts the problems they are experiencing and will not use the bandwidht?
Originally posted by: wyvrn
And the rest of the driver updates that are released in the same way? You are trying to fight a battle that you are doomed to loose here Viper...
Either you STATE "not compatible with future OS's" or you provide drivers free of charge, and instantaneous...
If you WANT to be THE company with compatible products... then, you have to provide new drivers for every new OS, free of charge, instantaneous...
You don't get it. Obviously it is compatible with Windows XP. But its the responsibility of the buyer to download the updated driver. No company can see into the future and post drivers for an OS that didn't exist yet. And you want free and instantaneous updates via the web, well fine, the price of the product just went up 25% to cover the bandwidth costs. It seems to me you are the one fighting a battle you can't and will not win.
Originally posted by: wyvrn
... and because they release such bloatware you feel sorry for them? Since when are device drivers 20MB(zipped)? If they were to actually pare down the size of their crappy drivers and not include every POS Creative tool under the sun, they might actually keep their bandwidth costs under control.
Think about it.
So now you criticize them for adding ADDED functionality to their hardware? Ha, if I was creative, I would post a bare bones driver and not include anything else. If you lose your original cd, bummer for you. You do not get any of the software you originally paid for. Seems to me like they are doing you a favor, no?
Originally posted by: SnapIT
Originally posted by: wyvrn
And the rest of the driver updates that are released in the same way? You are trying to fight a battle that you are doomed to loose here Viper...
Either you STATE "not compatible with future OS's" or you provide drivers free of charge, and instantaneous...
If you WANT to be THE company with compatible products... then, you have to provide new drivers for every new OS, free of charge, instantaneous...
You don't get it. Obviously it is compatible with Windows XP. But its the responsibility of the buyer to download the updated driver. No company can see into the future and post drivers for an OS that didn't exist yet. And you want free and instantaneous updates via the web, well fine, the price of the product just went up 25% to cover the bandwidth costs. It seems to me you are the one fighting a battle you can't and will not win.
Nah, YOU don't get it... why is the driver update neccessary? Are there any bugs? if there are, is the product compatible? NO!
If you need a driver update, then the product clearly wasn't working as it should... got it this time?
Originally posted by: Viper GTS
Originally posted by: SuperSix
Originally posted by: Viper GTS
Bandwidth isn't free, you know.
Viper GTS
Neither is their product.
So buying a product should entitle you to instant support/drivers?
Should companies hire one technical support agent for each item they ship? After all, it wouldn't be fair for you to have to wait your turn to talk to someone.
There has to be a balance between service level and cost, since costs will be passed on to the end user.
Viper GTS
Originally posted by: N8Magic
Originally posted by: wyvrn
... and because they release such bloatware you feel sorry for them? Since when are device drivers 20MB(zipped)? If they were to actually pare down the size of their crappy drivers and not include every POS Creative tool under the sun, they might actually keep their bandwidth costs under control.
Think about it.
So now you criticize them for adding ADDED functionality to their hardware? Ha, if I was creative, I would post a bare bones driver and not include anything else. If you lose your original cd, bummer for you. You do not get any of the software you originally paid for. Seems to me like they are doing you a favor, no?
Added functionality?
When I had my Live! card, I rarely used their tools because better 3rd party applications are/were available. What if you don't want all of their tools? If they were really concerned about cost, they would prompt the user whether they even WANT LiveWare et al or not.
If they posted a bare bones driver, people wouldn't be bitching because there WOULDN'T BE A LINE UP TO GET IT.
Originally posted by: Viper GTS
Originally posted by: SnapIT
Originally posted by: wyvrn
Bitch and moan, bitch and moan. Viper is right, and you guys are whiners. It does suck to wait, but if they raised prices to pay for more bandwidth, you would bitch about their pricing. Get over it.
Nope, then we would buy another product... they are trying to save money by providing less support and more downloads of helpfiles and drivers via the Internet, that saves them money....
Why should i ever have to download a bug-fix for any product that i have bought? they should give each and everyone a cd and a support call to tell them how to install it...
You do realize that 95% of all users just accepts the problems they are experiencing and will not use the bandwidht?
How about a handjob every time you turn on your PC? Should they provide that too?
You're being ridiculous, just like the typical consumer.
Absolutely clueless.
Viper GTS
Originally posted by: SnapIT
Originally posted by: Viper GTS
Originally posted by: SnapIT
Originally posted by: wyvrn
Bitch and moan, bitch and moan. Viper is right, and you guys are whiners. It does suck to wait, but if they raised prices to pay for more bandwidth, you would bitch about their pricing. Get over it.
Nope, then we would buy another product... they are trying to save money by providing less support and more downloads of helpfiles and drivers via the Internet, that saves them money....
Why should i ever have to download a bug-fix for any product that i have bought? they should give each and everyone a cd and a support call to tell them how to install it...
You do realize that 95% of all users just accepts the problems they are experiencing and will not use the bandwidht?
How about a handjob every time you turn on your PC? Should they provide that too?
You're being ridiculous, just like the typical consumer.
Absolutely clueless.
Viper GTS
And you are saying i'm being ridiculous?
Sure, providing a working product and providing a handjob every time i turn on my PC is comparable... Are you playing dumb or are you dumb for real?
Think about it...
Originally posted by: wyvrn
You dumb moron, the product was created before WindowsXP existed. Do you expect the development team to have a driver ready for an OS that does not exist at release time? Now if the OS was popular and had been out long enough for a driver to be tested for stability, then I would see your complaint.
Are you guys for real? :Q
Originally posted by: SnapIT
Originally posted by: wyvrn
And the rest of the driver updates that are released in the same way? You are trying to fight a battle that you are doomed to loose here Viper...
Either you STATE "not compatible with future OS's" or you provide drivers free of charge, and instantaneous...
If you WANT to be THE company with compatible products... then, you have to provide new drivers for every new OS, free of charge, instantaneous...
You don't get it. Obviously it is compatible with Windows XP. But its the responsibility of the buyer to download the updated driver. No company can see into the future and post drivers for an OS that didn't exist yet. And you want free and instantaneous updates via the web, well fine, the price of the product just went up 25% to cover the bandwidth costs. It seems to me you are the one fighting a battle you can't and will not win.
Nah, YOU don't get it... why is the driver update neccessary? Are there any bugs? if there are, is the product compatible? NO!
If you need a driver update, then the product clearly wasn't working as it should... got it this time?
Originally posted by: Viper GTS
Originally posted by: SnapIT
Originally posted by: Viper GTS
Originally posted by: SnapIT
Originally posted by: wyvrn
Bitch and moan, bitch and moan. Viper is right, and you guys are whiners. It does suck to wait, but if they raised prices to pay for more bandwidth, you would bitch about their pricing. Get over it.
Nope, then we would buy another product... they are trying to save money by providing less support and more downloads of helpfiles and drivers via the Internet, that saves them money....
Why should i ever have to download a bug-fix for any product that i have bought? they should give each and everyone a cd and a support call to tell them how to install it...
You do realize that 95% of all users just accepts the problems they are experiencing and will not use the bandwidht?
How about a handjob every time you turn on your PC? Should they provide that too?
You're being ridiculous, just like the typical consumer.
Absolutely clueless.
Viper GTS
And you are saying i'm being ridiculous?
Sure, providing a working product and providing a handjob every time i turn on my PC is comparable... Are you playing dumb or are you dumb for real?
Think about it...
It's about as ridiculous as expecting the world, and expecting it instantly.
The majority of the PC buying population wants added features, enhanced capability. Providing for that market requires lots of high-priced bandwidth. Yet you want instant access, on a WEEKEND EVENING!
They can't make everyone happy, and I doubt they could ever make you happy. You get a decent product at a cheap price (I paid $65 for my Audigy). How often do you really need to download driver updates?
BTW, I'm getting 35K/second on the Live drivers. I'll have the entire file in 25 minutes.
Viper GTS
Seems to me like they are doing you a favor, no?
You're being ridiculous, just like the typical consumer.
Originally posted by: Elemental007
Originally posted by: vi_edit
Well, at least creative provides full driver versions. Unlike the antichrist incarnate HP who gets lazy and just posts updates that are useless without the original install disk.
I Support a lot of HP printers, scanners and multifunctions at work over the summer. Never saw or even heard of this.
You obviously don't get it, otherwise you wouldn't have said that.
The most annoying thing about it is it is not an automated process. I just did it today and was in a queue of 479 to start. When my turn finally arrived it did not just start automatically downloading rather it required input to continue. If you are going to set up a queue like that it should be automated.