A new Internet low when I have to wait in a queue to download drivers!

[beer]

As I type this, I am number 479 in a queue. This is not to download a game demo...no...rather, it's to download goddamn Soundblaster Live! Value drivers!!!!!!!!!

Creative really pissed me off with this one.

 

[Lucky]

yeah i had 1600 in front of me like 3 weeks ago. took 2.5 fuggin hours just to be able to download at the priveledged rate of 7.5kb/s. :|

 

[Viper GTS]

Bandwidth isn't free, you know.

Viper GTS

 

[wfbberzerker]

where are you downloading drivers from? ive never known creative to do this...

EDIT: dear god... it's true!

 

[SuperSix]

Originally posted by: Viper GTS
Bandwidth isn't free, you know.

Viper GTS

Neither is their product.

 

[beer]

Originally posted by: SuperSix

Originally posted by: Viper GTS
Bandwidth isn't free, you know.

Viper GTS

Neither is their product.

Exactly my point. It's not like I'm at FilePlanet downloading the latest multiplayer demo free of charge. I had to pay for the fvcking product and that should cover my ability to download drivers.

 

[N8Magic]

Originally posted by: Elemental007

Originally posted by: SuperSix

Originally posted by: Viper GTS
Bandwidth isn't free, you know.

Viper GTS

Neither is their product.

Exactly my point. It's not like I'm at FilePlanet downloading the latest multiplayer demo free of charge. I had to pay for the fvcking product and that should cover my ability to download drivers.

Especially when the ones that are included in the package (if any at all) are years old.

This is precisely why I don't have a Creative card anymore.

 

[Viper GTS]

Originally posted by: SuperSix

Originally posted by: Viper GTS
Bandwidth isn't free, you know.

Viper GTS

Neither is their product.

So buying a product should entitle you to instant support/drivers?

Should companies hire one technical support agent for each item they ship? After all, it wouldn't be fair for you to have to wait your turn to talk to someone.

There has to be a balance between service level and cost, since costs will be passed on to the end user.

Viper GTS

 

[Kadarin]

Ahh, Creative Labs. For this exact reason, I regret buying my Audigy card, and will avoid their products in the future.

 

[Lucky]

Originally posted by: Viper GTS
Bandwidth isn't free, you know.

Viper GTS

You are right, I pay for it when I buy the product.

 

[RambleOn]

I haven't heard about this driver update, what does it fix?

 

[Viper GTS]

Originally posted by: Lucky

Originally posted by: Viper GTS
Bandwidth isn't free, you know.

Viper GTS

You are right, I pay for it when I buy the product.

But did you pay enough to demand instant access to high-speed downloads?

Viper GTS

 

[vi edit]

Well, at least creative provides full driver versions. Unlike the antichrist incarnate HP who gets lazy and just posts updates that are useless without the original install disk.

 

[beer]

Originally posted by: RambleOn
I haven't heard about this driver update, what does it fix?

I just had to reinstall XP and I'm getting the latest drivers. It's not really an update or anything. In fact, it's for my SB Live! Value and it's not even dated this year.

 

[beer]

Originally posted by: vi_edit
Well, at least creative provides full driver versions. Unlike the antichrist incarnate HP who gets lazy and just posts updates that are useless without the original install disk.

I Support a lot of HP printers, scanners and multifunctions at work over the summer. Never saw or even heard of this.

 

[Chaotic42]

Originally posted by: wfbberzerker
where are you downloading drivers from? ive never known creative to do this...

EDIT: dear god... it's true!

Ah, feels nice to be Creative Labs free.

My system used to be nearly all CL. Sound, video, CD, CD Burner, modem.

 

[Lucky]

Originally posted by: Viper GTS

Originally posted by: Lucky

Originally posted by: Viper GTS
Bandwidth isn't free, you know.

Viper GTS

You are right, I pay for it when I buy the product.

But did you pay enough to demand instant access to high-speed downloads?

Viper GTS

The point is moot is this case, they aren't providing high-speed downloads.

 

[vi edit]

I've run into it multiple times on there CD products - internal and especially USB external CDRW drives.

All they post is updates to the devices. If you loose the floppy disk that came with the drives you are hosed because the updates don't work without the original drivers in place. God forbid you loose the original software and move the drive to a new machine.

 

[Viper GTS]

Originally posted by: Lucky

Originally posted by: Viper GTS

Originally posted by: Lucky

Originally posted by: Viper GTS
Bandwidth isn't free, you know.

Viper GTS

You are right, I pay for it when I buy the product.

But did you pay enough to demand instant access to high-speed downloads?

Viper GTS

The point is moot is this case, they aren't providing high-speed downloads.

You obviously don't get it, otherwise you wouldn't have said that.

Viper GTS

 

[SnapIT]

Originally posted by: Viper GTS

Originally posted by: SuperSix

Originally posted by: Viper GTS
Bandwidth isn't free, you know.

Viper GTS

Neither is their product.

So buying a product should entitle you to instant support/drivers?

Should companies hire one technical support agent for each item they ship? After all, it wouldn't be fair for you to have to wait your turn to talk to someone.

There has to be a balance between service level and cost, since costs will be passed on to the end user.

Viper GTS

Should the company provide a product that WORKS? that would be the hardware AND software (drivers)?

If it was a perfect world, no driver updates would be needed, the product would already work as it should, but as it is not... at least you should be entitled to free and instantaneous updates when the product provided does not work..

 

[Paulson]

where the hell on there site can you find them to download them?

I can't find it...

 

[Viper GTS]

Originally posted by: SnapIT

Originally posted by: Viper GTS

Originally posted by: SuperSix

Originally posted by: Viper GTS
Bandwidth isn't free, you know.

Viper GTS

Neither is their product.

So buying a product should entitle you to instant support/drivers?

Should companies hire one technical support agent for each item they ship? After all, it wouldn't be fair for you to have to wait your turn to talk to someone.

There has to be a balance between service level and cost, since costs will be passed on to the end user.

Viper GTS

Should the company provide a product that WORKS? that would be the hardware AND software (drivers)?

If it was a perfect world, no driver updates would be needed, the product would already work as it should, but as it is not... at least you should be entitled to free and instantaneous updates when the product provided does not work..

He is downloading driver updates for an operating system which did not exist when the product was originally released.

How is it surprising that a driver update would be necessary?

Viper GTS

 

[Viper GTS]

Originally posted by: Paulson
where the hell on there site can you find them to download them?

I can't find it...

Right here

I'm currently in line for the download as well, I want to see how fast it is for myself.

Also, consider this...

400 people * 52 MB = 20,800 MB.

That kind of bandwidth costs serious money.

Viper GTS

 

[beer]

I am only downloading at 20 KB/S

Grrrrrrrrrrrrrrrr

At least when I wait for fileplanet, I get 100+ when it's my turn!

Cheap f'in bastards.

 

[N8Magic]

You obviously don't get it, otherwise you wouldn't have said that.

Viper GTS

Internet services are used to replace or supplement tech support staff. No one expects to have their own personal tech support person, just as no one expects to be 500th in line to wait for a service that saves the company money. Would they rather I call in and order a CD from them? How else do they plan on distributing new, advanced drivers?

Face it, Creative has some of the poorest customer service in the business and it shows.