Bullshit. If they're high quality, they can just turn around and sell them elsewhere.
If it's a serious instrument, no one in the know would turn their nose at it if it becomes available.
Oh, this is DW?
:hmm:
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It's a harsh reality when buying high quality, made-to-order musical instruments.
Looks like I ordered it 125 days ago. The chargeback time limit is 120 days... I'm getting screwed pretty bad.
Bullshit. If they're high quality, they can just turn around and sell them elsewhere.
If it's a serious instrument, no one in the know would turn their nose at it if it becomes available.
Oh, this is DW?
:hmm:
When was your card actually charged? Even if it was charged immediately, it's still worth a call to the credit card company - they may still be able to do something for you. If your invoice was modified today, I would think that should reset your chargeback clock, even if they didn't actually charge the card at that point.
It's DW's policy that you *must* order from one of their authorized dealers. You can't order from DW directly. My problem is not with DW, it's with the dealer.
There's no telling when they actually changed the order. The ONLY invoice I got from them was the automated invoice received during checkout. Today, after getting off the phone with them, they emailed me an invoice dated one day after I placed the order with the changes. Over the 17 weeks that it took to fill the order, I called every week for a status update and spoke to the same person each time. He never mentioned that they removed the drums. In fact, he kept referring to it as the "7 piece DW kit" each time I called. The first mention of my order being changed was today.
To be clear, I never authorized any change to my order. If they would have asked me, I would have refused it.
I'll check the credit card statement tomorrow and give my bank a call. Sleep time for now.
It's DW's policy that you *must* order from one of their authorized dealers. You can't order from DW directly. My problem is not with DW, it's with the dealer.
There's no telling when they actually changed the order. The ONLY invoice I got from them was the automated invoice received during checkout (just like any other online store, so I never thought twice about it). Today, after getting off the phone with them, they emailed me an invoice dated one day after I placed the order with the changes. Over the 17 weeks that it took to fill the order, I called every week for a status update and spoke to the same person each time. He never mentioned that they removed the drums. In fact, he kept referring to it as the "7 piece DW kit" each time I called. The first mention of my order being changed was today.
To be clear, I never authorized any change to my order. If they would have asked me, I would have refused it.
I'll check the credit card statement tomorrow and give my bank a call. Sleep time for now.
Edit: I'm pissed because this is a difference of almost $400, plus it takes a minimum of 10 weeks to get the damn drum made to order!
It's a harsh reality when buying high quality, made-to-order musical instruments.
Yea, but you got drums :^P
Not understanding this...
1. Is this fraud?
2. Do they have to honor their price?
3. Are they allowed to "back out" and just give me a refund?
4. If they do have the right to a refund, is there any way I can refuse the refund and get the product instead?
Well in their sales pitch, the drum was "free" with the purchase of the 5 piece kit. We all know it isn't actually free; it's just a marketing gimmick. So what's to stop them from saying "okay, here's a refund for $0.00"?
If you really want the drum, here is your best option.
1A (if you have time on your hands) - Draft a letter to both the Illinois and Florida Attorney General offices. Detail what happened. State your belief that you have been defrauded by their business practices and you are asking them to investigate. If you want to get fancy, state that the conduct is a violation of the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) (you can look up the equivalent for Illinois).
Send the letter to the company - if it's registered to do business in Illinois (Inc., LLC, etc.) run a search of the name here: http://www.ilsos.gov/corporatellc/
Get the name of the registered agent and/or president/owner. Send the letter with a note that if you don't hear back from them within X days, you send your letter to the Attorneys General and then proceed with your own legal action.
Profit.
1B (if you have less time) - Call the company and tell them you're going to do everything in 1A if you don't get the drum.
Fucking around with credit card chargebacks is not going to get you the drum.
this is the best advice i have seen. do it.
Disclaimer: IANAL.
Oh wait, I am.
2nd disclaimer: IANAL licensed to practice in Florida.
Shit, yes I am.
Goddammit.
So.. the OP can expect a consultation bill from you, is what you're saying.
Sounds like you stacked non-concurrent offers using a glitch in their checkout process.
I doubt they are obligated to do anything for you. The person who said that it would apply to your "current" shopping cart probably didn't realize that your current cart had an expired deal in it, so their word may not mean much.
Good luck.
i'm a little curious...
Bait & Switch is when customers are "baited" by advertising for a product or service at a low price; second, the customers discover that the advertised good is not available and are "switched" to a costlier product.
What exactly where you switched to that cost you more?
If the coupon was in error then they should have contacted you and cancelled the whole order. In hindsight, when did the charge go through and why didnt you check it? I bet a dollar to a donut, that the shopping cart had somewhere a checkbox or option about what to do if the item is not in stock, with the option of ship when in stock, or cancel the order, or some other option. I always check the cancel option. If I give someone money I want to receive the goods right away or not at all. Just give me a refund.
You might be able to get them based on FTC 30 day rule guidelines. Did they tell you when the order was going to ship, or did they just leaving you hanging from June until now?
This is what I got out of it. Buyer figured an exploit and probably didn't explain it that way when he called in to verify his cart. IMHO getting the register girl in a store to tell you it's ok to shoplift doesn't really give you the permission.