"A VERY SERIOUS WIN 2000 / WIN 95 question...PLEASE for PROs ONLY"

[n0cmonkey]

<< I dont know myself....and I dont ask these dolts either......quite frankly, I dont really care why they want to do that....if I ask, I may open a whole new can of conversation worms.


I'm simply just looking for the answer here......and I dont think one person actually knows it....thats pretty interesting, considering, you are all supposedly,.....the experts >>



It deals with how the OS handles the copying of files. DOS is quite old and did not always work all that well. Microsoft definitely changed a lot of things in the NT line of OSes, and they most likely changed file handling like this also. Why? Who knows.

 

[DarkFudge2000]

Hey


NoMonkey....thanks you silly lil' pc freak. However, your explanation is too long and has many loose ends that may require further explanation on my part....So I will kindly stick to my bull$hit answer to avoid further chatter with this user. Actually, I think I just wont even bother calling her back.....She's probably moved on to bigger and more demanding things to occupy her brain, like figuring out which new PC to purchase because her computer is telling her she is "Out of Hard Drive Space..."

 

[n0cmonkey]

<< Hey


NoMonkey....thanks you silly lil' pc freak. >>



Should I be offended at that?



<< However, your explanation is too long and has many loose ends that may require further explanation on my part....So I will kindly stick to my bull$hit answer to avoid further chatter with this user. Actually, I think I just wont even bother calling her back.....She's probably moved on to bigger and more demanding things to occupy her brain, like figuring out which new PC to purchase because her computer is telling her she is "Out of Hard Drive Space..." >>



It can be condenced. "Win2k and DOS handle files differently. Dont know why they chose to do it this way, but thats the way it is."

 

[TheJTrain]

because her computer is telling her she is "Out of Hard Drive Space"

Maybe it's 'cause of all those identical but renamed Outlook messages all over the place...

 

[KouklatheCat]

This is why I dont like tech support, id rather figure it out myself. It seems like the techs just want to get you off of the phone.

 

[Saltin]

If you answered the phone all day, wouldnt you? lol.

 

[CTho9305]

<< If you answered the phone all day, wouldnt you? lol. >>


you're being paid to do it... you could get a different job... unlike some of you, where i worked, the goal was to solve hte problem AND satisfy the customer

 

[n0cmonkey]

<<

<< If you answered the phone all day, wouldnt you? lol. >>

you're being paid to do it... you could get a different job... unlike some of you, where i worked, the goal was to solve hte problem AND satisfy the customer >>



And part of their problem was them being on the phone. Where I worked it was considered better to get them to call back several times. I hated that so I got the problem solved as quickly as possible so I could get them off my phone.

 

[Uthiroid]

Keep Trollin, Trollin, Trollin,

(I'm limpin with the bizkit!!!)

 

[KouklatheCat]

Uthiroid,

LOL HA HA HA HA HA HA HA that is good.

 

[SemperFi]

AAAHHHHH:disgust: The great american work ethic strikes again.

 

[yazz]

i am thinking this happens because win95 mailbox was a early tuned down version of EXCHANGE SERVER....

 

[DarkFudge2000]

Guys, I cannot believe you all have the nerve to criticize my work ethnic....Have any of you worked in a call center enviroment??.......please talk then and only then if you have!

The managment, supervisors and heads of the department all stress high calls per busy 1/2 hour quotas, High total calls per shift....and low talk times! Call Centers are no longer solution centers, they are damn high efficiency stat driven customer service centers!!

Management no longer cares if you HELP the user RESOLVE the issue. ALL they want to see are HIGH calls taken and LOW CALL ABANDONED rates. All this puts the stress on us, the analysts to just push the caller off the phone with anything they'll bite on to get to the next caller so we can keep our 'numbers' high and make the Department look efficient!! It's an ugly game of cover up and we are just the pawns caught in this ugly situation so please look at that before you consider me an evil monster....I'm just trying to keep my job and have my stats look good!

 

[Saltin]

Initially, I think it had more to do with your attitude than your work ethic.

 

[Mitzi]

Guys, I cannot believe you all have the nerve to criticize my work ethnic....Have any of you worked in a call center enviroment??.......please talk then and only then if you have!

Yes I have. I realized I wasn't going nowhere so I left and went back to University so I could get a REAL job in the Industry which I was interested in.

Management no longer cares if you HELP the user RESOLVE the issue. ALL they want to see are HIGH calls taken and LOW CALL ABANDONED rates.

Any people PAY for this service???

I'm just trying to keep my job and have my stats look good!

Based on what I've heard about the place for which you work, I'd be looking for another job about now, one which gives a sh!t about its customers....

 

[SiLow]

<< Guys, I cannot believe you all have the nerve to criticize my work ethnic....Have any of you worked in a call center enviroment??.......please talk then and only then if you have!

The managment, supervisors and heads of the department all stress high calls per busy 1/2 hour quotas, High total calls per shift....and low talk times! Call Centers are no longer solution centers, they are damn high efficiency stat driven customer service centers!!

Management no longer cares if you HELP the user RESOLVE the issue. ALL they want to see are HIGH calls taken and LOW CALL ABANDONED rates. All this puts the stress on us, the analysts to just push the caller off the phone with anything they'll bite on to get to the next caller so we can keep our 'numbers' high and make the Department look efficient!! It's an ugly game of cover up and we are just the pawns caught in this ugly situation so please look at that before you consider me an evil monster....I'm just trying to keep my job and have my stats look good! >>



Please... basically your saying don't judge a book by its cover. But you were the one who starting flaming everyone. How can you even say "please look at that before you consider me an evil monster" You didn't even explain anything. You just started b!tching at people for giving you correct and accurate information. You make a post that says "A VERY SERIOUS WIN 2000 / WIN 95 question...PLEASE for PROs ONLY", and when they give it to you, you start b!tching about how its too technical and you can't explain it to the people who calls in for tech support. What the f!ck? Why don't you just make a post that says... I need to BS to the people who calls in for tech support, can anyone help? It's people like you that make tech service bad. I understand that your boss is down your neck, but you could atleast attempt to help the person instead of just BSing with phrases suck as "she took it hook, line and sinker". By the way, if she "took it" and "left happy" why the hell are you bothering to ask for further help. Geez, you just keep on contradicting yourself in every way possible... Only thing you got right was "it would have to be Verizon".

 

[BIGGDOG]

Ok I have seen this problem as well. I know if you HIGHLITE THE COLECTIVE EMAILS AND THEN DRAG THEM TOGETHER IT WILL THEN automaticly rename them.


I work in Data Processing and I get alot of emails with files attached. The customers put the exact same thing in their subject line but have different files attached. I have created a directory and called it 0.5 and in it I have the different months and inside them I have the different days of the month. So I drage all of my emails to that particular day and it will automatcly rename them for me.

 

[Psychoholic]

CTho9305


<< wait, you hate inquisitive people who want to learn? aren't you a user without a clue asking us one of many questions under the sun about windows? think about that for a minute. have a nice day.

and rename the thread. I came here expecting a real question >>


Nice bit of irony isn't it CTho9305!!! Guess he doesn't like the same treatment he dishes out to his customers.




<< Initially, I think it had more to do with your attitude than your work ethic. >>


Saltin, are you saying it isn't his attitude anymore??? Damn, I must be getting old I can't tell the difference in his attitude as I scroll down this thread.



<< Based on what I've heard about the place for which you work, I'd be looking for another job about now, one which gives a sh!t about its customers.... >>


They care that much about the customers??? Could have fooled me. Looking at DarkFudge's attitude, I think he seems to fit in real well there. Looking at his handle I guess this must be tech support for the cash register of those candy stores at the mall.

 

[DarkFudge2000]

you people just dont get it do you...I'm just not making any sense to you.......I dunno....maybe I'm the one that's wrong here....maybe i'm the fool.

 

[BIGGDOG]

Well if you are looking for the why ask Microsoft.

 

[n0cmonkey]

<< Guys, I cannot believe you all have the nerve to criticize my work ethnic....Have any of you worked in a call center enviroment??.......please talk then and only then if you have! >>



Yes, I have.



<< The managment, supervisors and heads of the department all stress high calls per busy 1/2 hour quotas, High total calls per shift....and low talk times! Call Centers are no longer solution centers, they are damn high efficiency stat driven customer service centers!! >>



Thats what management stresses at all call center jobs. Does that mean you should listen to them?



<< Management no longer cares if you HELP the user RESOLVE the issue. ALL they want to see are HIGH calls taken and LOW CALL ABANDONED rates. All this puts the stress on us, the analysts to just push the caller off the phone with anything they'll bite on to get to the next caller so we can keep our 'numbers' high and make the Department look efficient!! It's an ugly game of cover up and we are just the pawns caught in this ugly situation so please look at that before you consider me an evil monster....I'm just trying to keep my job and have my stats look good! >>



I never considered you an evil monster, I dont know you well enough to judge that, and I have no business judging that anyhow. At the call center I worked at they stressed call times. 8-12 min max. I was frequently on calls that lasted an hour or two. On the nightshift we helped customers as well as we could no matter how long it took or if we had to break a rule or two. We had customers that set their alarm clocks to 3am just to talk to one of us. We had customers that refused to talk to other techs. I had customers offer me everything from a job on FL to alcohol. I would BS with customers during reboots about whatever we felt like talking about (cartoons, linux, FreeBSD, sports, pr0n, whatever). A friend of mine and myself made a site that basically had information on how to solve every one of the harder problems we got. We eventually got fired but we had a damn good time working for the company even if they were telling us to do things we hated doing. They did not complain about us (to our faces), although they mentioned high call times quite frequently. If I am getting paid to help a customer (what I was really getting paid for) I will help the customer, even if it costs me a job. Did it once, Ill do it again.

 

[CSFM]

Hey DarkFudge2000... I know people like you... Your the ones who are always calling me and asking me for advice, Tech support my ass... I can't believe your attitude towards the people who were just trying to help you. You honestly sounded like a 14 year old boy. Maybe you are... who knows. You should pack your bags and leave this forum before you get booted!

Your problem isn't FAT/NTFS related... it is you that is the handycap! Keep it nice next time and someone might help you. I know the answer... but i am not going to post it for you. Maybe some time in the next week or so you can try and learn to be nice to people and respect that they are only here to help you and to learn from others. Not to get abused by you.

KEEP IT NICE!

 

[brian_riendeau]

"Management no longer cares if you HELP the user RESOLVE the issue. ALL they want to see are HIGH calls taken and LOW CALL ABANDONED rates. All this puts the stress on us, the analysts to just push the caller off the phone with anything they'll bite on to get to the next caller so we can keep our 'numbers' high and make the Department look efficient!! It's an ugly game of cover up and we are just the pawns caught in this ugly situation so please look at that before you consider me an evil monster....I'm just trying to keep my job and have my stats look good!"

This is SO true it hurts. I have been working in a call center for two years supporting a nationwide ISP and one of world's the top rung computer manufacturers. For people not familiar with the environment, it would blow your mind to see the stuff we would get away with just to try and look good according to what the company wanted.

Help the caller for another five minutes or BS them so they get off the phone and half to call back? Most of the times, the customer gets BS. When apparently intelligent people call in, they get special treatment because they do not buy into the BS often. The way management wants us rated, I can get a perfect QA score on a call and not even come close to resolving the problem.

One contract was 7:30 handle times and the current contract I am on goes for 7:00 handle time. Just the intro and extra verbage combined are almost 2 minutes. Helping customers comes secondary to meeting metric goals and getting to the next call. Sad that it works out that way, but management rates calls on talk times and arbitrary verbage more than if you actually helped someone or not. Everyone gets screwed, and the cycle just repeats itself...

 

[n0cmonkey]

I had a script when I worked in a call center. I also had some prety outrageous time limits. I said forget it. I would get a QA score and the QA agent would approach me and tell me I forgot some part of the script. I would let them know I did not forget it, I did not want to say it. Other than that, my scores were almost perfect. I went overtime, threw the script away and solved problems.

Out sourced call centers get paid per man hour and/or per call. If you screw the customer over, you get another call back shortly after the first call. Its a "wonderful" system.

I wont even get into what Palm was doing...

EDIT: My point though was, stand up for the customer. They are who you are really working for. Help them out. Dont screw them over, they dont deserve it.

 

[DarkFudge2000]

Brian.....I'm glad you have experienced what I have experienced too!!....I want people to know the truth about HELP DESK CALL CENTERS. I am a good person by nature and even try to help as much as I can but when my job security heavily relies on my abilities to be nice, BS the caller and get off the phone and onto the next call asap....then I'll do it every time to the best of my ability! Sorry folks...but SCREW the poor sap calling in for tech support! It's my job that's on the line and until upper management takes notice of how wrong this is, i will continue to do it because I may be a hypocrite tech in all of YOUR eyes but in MANAGEMENT'S eyes.......I'm their ACE in the HOLE, number 1 top dog!!

I'm glad a few of you people see how it really is in a Help Desk enviroment so you don't think I'm talking out of my tush here......As for the Monkey fellow who said that he will help the user every time resolve the issue, even if it costs him his job.....well, Perhaps Richard Dreyfuss would aplaud that, but my friend....you are a numero uno.......A$$! Your a failure in Corporate America's eyes and youv'e even ruined your resume because of your moral beleifs


Mybe I'm the idiot...maybe I'm the fool....but I will continue to put food on my table and drive a slick car and have all the little pleasures in life because I am catering my Call Center styles to cater to the expectations of what my company has outlined......It wont change until some of you "legitimate techs" start taking a stand and helping redefine and restructure what a true Call Center Help Desk Analyst's priorities should be....and this needs to be established within upper management of all these companies like Andersen, KPMG, Lucent, Verizon, ect, ect!

go for it......techs!