ACA website and servers using outdated technology

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Markbnj

Elite Member <br>Moderator Emeritus
Moderator
Sep 16, 2005
15,682
13
81
www.markbetz.net
The problem is they are using Banyan Vines servers for the backend.

Ha, no kidding? I didn't think anyone was building anything new on Banyan. When I hear that name it's like you said "They're implementing a new Novel network." "Hey boss, the new token-ring setup is really sweet!"
 

Doppel

Lifer
Feb 5, 2011
13,306
3
0
I doubt it because the user date resides on banyan vines servers and the Webservers talk to them via a ip to vines gateway with token ring on the back, and Ethernet on the front. Which would be difficult for the script kiddies used to pure ip modern servers running a bog standard tcp/ip stack. Just trying to do the canonical to non-canonical conversions will stump them.

And anyway basically nobody has been able to sign up anyway so not a great deal to steal yet.
 

SparkyJJO

Lifer
May 16, 2002
13,357
7
81
Exactly. It's not a matter of how much was spent, but how it was spent. Has the government EVER gotten a decent bang for their buck? No. Yet, here we want to put 16%, or is it 18% now, of the economy in their hands. Un-fucking-believable that people still buy into this bullshit idea that government does things better.

But it'll work this time!!!!

 

techs

Lifer
Sep 26, 2000
28,561
4
0
We really needed to give the funds to 150 different companies instead of just one? That doesn't make sense to me...but then again I'm just a working guy. What do I know.

And ACORN does not exist. But it did how many name changes into how many different companies?

Is there one right leaning group that got money? (I don't know, I'm asking)

Here's a pdf with all the companies that got navigator money:
http://www.cms.gov/CCIIO/Programs-a...places/Downloads/navigator-list-8-15-2013.pdf

Clearly not all "left wingers" unless you consider the Catholic church, the United Way, University of Georgia, Visiting Nurse Service, etc left wingers.

Though, tbh, most of the organizations serve low to moderate income people, and there are not a lot of "right wing" organizations that do so.
 

OutHouse

Lifer
Jun 5, 2000
36,413
616
126
why did the US Government use a Canadian consulting firm to build this piece of crap?

now there is buzz they dorked with open source and lawsuits my be filed. i am trying to track down more info on this.
 
Last edited:

Demo24

Diamond Member
Aug 5, 2004
8,357
9
81
This is an issue with LOT of companies/industries. Heck, we're using lot of systems at work that rely on specific versions of IE and Java. IE6, and some version of Java from that era. You upgrade one of those and it breaks everything.

LOL I see CGI was mentioned. Guess what, they're the ones who code our systems too. HAHAHAHAHA. They overcharge for everything too, a simple change in a program is 10's of thousands of dollars. I don't understand why companies outsource programming, it would be much better to make it an IT function, or for a bigger company have a few dedicated programmers.

After working in a government agency that hires programmers, currently 7, to write it's own systems, I'm gonna have to disagree. This one system has existed since 2001 in current version and apart from feature addition and the occasional necessary tweak, it has gone largely unchanged. I hate having to deal with this system. They all make low salaries, code in a language that's quickly loosing popularity, and its become nearly impossible to update the servers for risk of breaking something.

I'd love to use the program 90% of the rest of the state departments use, but even suggesting going that route to anyone currently in charge is about akin to writing my letter of resignation.
 

Hayabusa Rider

Admin Emeritus & Elite Member
Jan 26, 2000
50,879
4,266
126
I don't know why anyone would complain since we got exactly what we asked for.
 

CPA

Elite Member
Nov 19, 2001
30,322
4
0
why did the US Government use a Canadian consulting firm to build this piece of crap?

Well, since the left loves using the Canadian healthcare system as their example of what the US should be like, does it surprise you?
 

rudeguy

Lifer
Dec 27, 2001
47,371
14
61
Here's a pdf with all the companies that got navigator money:
http://www.cms.gov/CCIIO/Programs-a...places/Downloads/navigator-list-8-15-2013.pdf

Clearly not all "left wingers" unless you consider the Catholic church, the United Way, University of Georgia, Visiting Nurse Service, etc left wingers.

Though, tbh, most of the organizations serve low to moderate income people, and there are not a lot of "right wing" organizations that do so.

thanks for the link!

I guess that's my big problem with the whole program. The details seems to be hidden, press is confused and after 2 weeks of battling with the site, I find out I will get ass raped if I partake in it.

Sigh...I'm just a working single dad. I wish someone in the government gave half a shit about people like me. But they don't....so I trudge on.
 

yllus

Elite Member & Lifer
Aug 20, 2000
20,577
432
126
why did the US Government use a Canadian consulting firm to build this piece of crap?

It was actually a pretty sensible solution - what other company has previous experience building massive national health websites?

When it comes down to it, this website was a nearly impossible thing to get right. Getting 50 states and their random systems to all work flawlessly with this one main site, with all of the rules and regulations that surround government websites and privacy - good luck.
 

yllus

Elite Member & Lifer
Aug 20, 2000
20,577
432
126
I'd love to use the program 90% of the rest of the state departments use, but even suggesting going that route to anyone currently in charge is about akin to writing my letter of resignation.

Honestly, in your place, I'd write the letter to your superior CC'ed to your CEO, CFO, state representative and anyone else you could possibly write and take that resignation. Doing nothing out of fear for your job isn't exactly helping anyone other than yourself.
 

glenn1

Lifer
Sep 6, 2000
25,383
1,013
126
Wow, fancy that an IT system would have problems when entire categories of top level business requirements were still being reworked days before launch. Sounds exactly like government systems development to me. Last time I worked on one, when the government principal who was the sponsor was asked for his requirements the response was "I don't know exactly what I want the system to do yet, just build something cool and then I'll tell you what needs to be changed."
 

Codewiz

Diamond Member
Jan 23, 2002
5,758
0
76
So do you guys actually want to know why this happened? Lets put the partisan BS aside. It is EASY to explain and easy to understand.

In the 40s through the late 70s, the government hired the best scientists and engineers they could get. They relied on those people to get stuff done. The gov't wanted the talent inhouse and developing hardware and software. We call it GOTS (government off the shelf) And guess what? Shit got done for cheaper and better than what private industry could do.

Starting in the late 70s and 80s, there was a huge push to move to COTS (commercial off the shelf). The government thought that if it was private industry's problem to create, maintain, and support products it would be cheaper. That began the outsourcing of jobs to contractors. The gov't no longer paid well and could not hire good talent. And good talent would jump quickly because all they were doing was managing contracts for work that was contracted out.

So what happens? The gov't gives huge contracts to companies and puts a few gov't folks as oversight. The contractor has every incentive to milk money from the gov't as much as possible.

For example, back in the day, the VA and DOD had a common baseline for their healthcare systems. It is called VISTA not to be confused with the MS OS. The VA did something off in that they kept talent in house to maintain and continue development. The DoD forked the baseline and handed it to SAIC. It was renamed CHCS. Now the DoD had to pay millions and millions of dollars to SAIC every year. Oh, you want a new feature, that will be 5 million dollars. The VA on the other hand rolls out features all the time. Very little cost.

Now we have a bunch of gov't folks that for the most part do not have the skills to manage the development of these systems especially with the complexities of all the contracting.

So if people want the gov't to stop having these HUGE wasteful IT projects, they need to start paying better AND hiring better people. Then they need to stop outsourcing everything.

There is no issue with outsourcing to contractors for specific skills, but handing entire programs to contractors is just asinine.

But until the gov't realizes that private industry does not have the taxpayers best interests in mind, we will continue seeing these types of things.

I am one of the very few gov't engineers that has refused to function in the oversight role. I led a multi-million dollar software development effort that delivered capability to production within 4 months. Within 2 years, we had automated more than 50% of the manual processing people had been hired to do. We were successful because we had talented gov't engineers leading all aspects of the software development lifecycle, and we used contractors for specific skillsets within the program. It wasn't the gov't throwing the program over the fence to a contractor to do all the work.
 

Markbnj

Elite Member <br>Moderator Emeritus
Moderator
Sep 16, 2005
15,682
13
81
www.markbetz.net
Honestly, in your place, I'd write the letter to your superior CC'ed to your CEO, CFO, state representative and anyone else you could possibly write and take that resignation. Doing nothing out of fear for your job isn't exactly helping anyone other than yourself.

It would be a rare government employee that would throw away a job on principle. In fact it would be a rare private-sector employee who would throw away a job on principle. But unlike in the private sector many people still enter government work expecting to stay there for life.
 

rudeguy

Lifer
Dec 27, 2001
47,371
14
61
So do you guys actually want to know why this happened? Lets put the partisan BS aside. It is EASY to explain and easy to understand.

In the 40s through the late 70s, the government hired the best scientists and engineers they could get. They relied on those people to get stuff done. The gov't wanted the talent inhouse and developing hardware and software. We call it GOTS (government off the shelf) And guess what? Shit got done for cheaper and better than what private industry could do.

Starting in the late 70s and 80s, there was a huge push to move to COTS (commercial off the shelf). The government thought that if it was private industry's problem to create, maintain, and support products it would be cheaper. That began the outsourcing of jobs to contractors. The gov't no longer paid well and could not hire good talent. And good talent would jump quickly because all they were doing was managing contracts for work that was contracted out.

So what happens? The gov't gives huge contracts to companies and puts a few gov't folks as oversight. The contractor has every incentive to milk money from the gov't as much as possible.

For example, back in the day, the VA and DOD had a common baseline for their healthcare systems. It is called VISTA not to be confused with the MS OS. The VA did something off in that they kept talent in house to maintain and continue development. The DoD forked the baseline and handed it to SAIC. It was renamed CHCS. Now the DoD had to pay millions and millions of dollars to SAIC every year. Oh, you want a new feature, that will be 5 million dollars. The VA on the other hand rolls out features all the time. Very little cost.

Now we have a bunch of gov't folks that for the most part do not have the skills to manage the development of these systems especially with the complexities of all the contracting.

So if people want the gov't to stop having these HUGE wasteful IT projects, they need to start paying better AND hiring better people. Then they need to stop outsourcing everything.

There is no issue with outsourcing to contractors for specific skills, but handing entire programs to contractors is just asinine.

But until the gov't realizes that private industry does not have the taxpayers best interests in mind, we will continue seeing these types of things.

I am one of the very few gov't engineers that has refused to function in the oversight role. I led a multi-million dollar software development effort that delivered capability to production within 4 months. Within 2 years, we had automated more than 50% of the manual processing people had been hired to do. We were successful because we had talented gov't engineers leading all aspects of the software development lifecycle, and we used contractors for specific skillsets within the program. It wasn't the gov't throwing the program over the fence to a contractor to do all the work.

I don't think I'm alone, but let me rephrase what I have said.

I don't think its a bad idea to outsource this type of project to the private sector. Matter of fact, I think its a great idea. What I do have a problem with is the money going to foreign companies. I have a problem with distributing the money to 150 of the biggest donors they could, even if those companies had no experience in supporting this type of project.

If we had hired one company to do everything, it would have cut down on the costs dramatically. But the government loves to spend and to send those dollars to its friends. This whole thing has been a money laundering scheme form the beginning and that is what I have the problem with.

People like you who do a good job should be rewarded with more and bigger contracts. The 150 companies involved in this should all be fired. Hell...Amazon probably would have done it 10 times cheaper and 100 times more reliable.
 

TerryMathews

Lifer
Oct 9, 1999
11,473
2
0
I don't think I'm alone, but let me rephrase what I have said.

I don't think its a bad idea to outsource this type of project to the private sector. Matter of fact, I think its a great idea. What I do have a problem with is the money going to foreign companies. I have a problem with distributing the money to 150 of the biggest donors they could, even if those companies had no experience in supporting this type of project.

If we had hired one company to do everything, it would have cut down on the costs dramatically. But the government loves to spend and to send those dollars to its friends. This whole thing has been a money laundering scheme form the beginning and that is what I have the problem with.

People like you who do a good job should be rewarded with more and bigger contracts. The 150 companies involved in this should all be fired. Hell...Amazon probably would have done it 10 times cheaper and 100 times more reliable.

I have a problem with us paying for a sales portal that services private companies.

It would be different if this portal helped people enroll in Medicare exclusively. The portions that service the for-profit insurance industry should be paid for and provided by that industry.
 

Codewiz

Diamond Member
Jan 23, 2002
5,758
0
76
I don't think I'm alone, but let me rephrase what I have said.

I don't think its a bad idea to outsource this type of project to the private sector. Matter of fact, I think its a great idea. What I do have a problem with is the money going to foreign companies. I have a problem with distributing the money to 150 of the biggest donors they could, even if those companies had no experience in supporting this type of project.

If we had hired one company to do everything, it would have cut down on the costs dramatically. But the government loves to spend and to send those dollars to its friends. This whole thing has been a money laundering scheme form the beginning and that is what I have the problem with.

People like you who do a good job should be rewarded with more and bigger contracts. The 150 companies involved in this should all be fired. Hell...Amazon probably would have done it 10 times cheaper and 100 times more reliable.

Ask the FBI about their virtual case file and how good it was to give all the money to SAIC.

The gov't felt that if they gave pieces to multiple companies and forced them to work together on delivery, it would eliminate some of the decisions to screw the gov't when it came to building future work into the development.

Once again, there is absolutely nothing wrong with using contractors. But there is something wrong with throwing programs over the fence to contractors. That is what the gov't does. And they don't have much choice because the gov't doesn't pay for shit and can't hire talent.

So you get a bunch of gov't folks that are oversight that have never delivered a piece of software to production in any capacity. I can't tell you how many computer scientists I have seen put as the "project manager" coming straight out of college. How the fuck is a graduate with very little real work experience going to execute a software development effort?

My agency has tried to reverse this tend but we don't have the right people for the jobs. We don't as an agency have the experience. And we don't have the salary levels to hire outside talent. Not to mention the hiring freeze we are under.

So things just stay more of the same. I carve out my little world, picking and choose the projects I am willing to work on and generally being a pain in the ass to management. All because I am one of the few that gets shit done and I am successful. It is nice for me personally but it is depressing seeing projects around me completely fail due to lack of quality gov't people and the mentality of throwing everything over the fence so the gov't people can be babysitters.
 

techs

Lifer
Sep 26, 2000
28,561
4
0
Without going into all the details it is working for me. Not the website the whole ACA.

I had a very low lifetime benefits health plan which was all I could afford as small business owner. Due to my recent health problems I was approaching that limit.

I got a letter from my state and the insurance company informing me of this. I was offered the opportunity to roll over to a program where the state would subsidize me if I met income standards which I did because I missed a lot of work.

So, I paid an additional 11 dollars a month which tripled my lifetime max. I still paid the health insurance company and they paid the state and it was easy for me.

I very recently got a letter from the state saying that under the ACA, and my states plans, informing me of all the options under the ACA and it gave me the rates based on income. If I chose a plan they would accept what I put in the letter as my income and they would get my proof by allowing them to look at my tax returns.

They also told me based on my recent history of a severe medical condition I would not be cut off without both a letter of notification and a personal contact telephone call.

It looks like I will end up paying about the same for about the same coverage I had with the private plan without the lifetime max.

The benefit is that with my recent tumor treatment I now don't have to consider shutting down my business and going on Medicaid.

So, for me personally it has been easy peasy. The again I live in a state that very strongly supports universal health care and has gone further then the ACA to provide it to everyone.
 

glenn1

Lifer
Sep 6, 2000
25,383
1,013
126
Ask the FBI about their virtual case file and how good it was to give all the money to SAIC.

The gov't felt that if they gave pieces to multiple companies and forced them to work together on delivery, it would eliminate some of the decisions to screw the gov't when it came to building future work into the development.

Once again, there is absolutely nothing wrong with using contractors. But there is something wrong with throwing programs over the fence to contractors. That is what the gov't does. And they don't have much choice because the gov't doesn't pay for shit and can't hire talent.

So you get a bunch of gov't folks that are oversight that have never delivered a piece of software to production in any capacity. I can't tell you how many computer scientists I have seen put as the "project manager" coming straight out of college. How the fuck is a graduate with very little real work experience going to execute a software development effort?

My agency has tried to reverse this tend but we don't have the right people for the jobs. We don't as an agency have the experience. And we don't have the salary levels to hire outside talent. Not to mention the hiring freeze we are under.

So things just stay more of the same. I carve out my little world, picking and choose the projects I am willing to work on and generally being a pain in the ass to management. All because I am one of the few that gets shit done and I am successful. It is nice for me personally but it is depressing seeing projects around me completely fail due to lack of quality gov't people and the mentality of throwing everything over the fence so the gov't people can be babysitters.

The talent of the resources and whether they are in-house or not is really not the issue here. Bill Gates himself could have been the project manager for the Healthcare exchanges and it wouldn't have mattered. If you don't have executive direction in place then nothing else matters, period. The incompetents here weren't the developers, it was the political hacks who were still arguing about things as simple as site login rules *days before go-live*. But no doubt the special deputy assistant secretary of IT fuckups will probably get promoted after this debacle with his performance review saying "instituted good Agile development principles in the Obamacare system project."
 

rudeguy

Lifer
Dec 27, 2001
47,371
14
61
Without going into all the details it is working for me. Not the website the whole ACA.

I had a very low lifetime benefits health plan which was all I could afford as small business owner. Due to my recent health problems I was approaching that limit.

I got a letter from my state and the insurance company informing me of this. I was offered the opportunity to roll over to a program where the state would subsidize me if I met income standards which I did because I missed a lot of work.

So, I paid an additional 11 dollars a month which tripled my lifetime max. I still paid the health insurance company and they paid the state and it was easy for me.

I very recently got a letter from the state saying that under the ACA, and my states plans, informing me of all the options under the ACA and it gave me the rates based on income. If I chose a plan they would accept what I put in the letter as my income and they would get my proof by allowing them to look at my tax returns.

They also told me based on my recent history of a severe medical condition I would not be cut off without both a letter of notification and a personal contact telephone call.

It looks like I will end up paying about the same for about the same coverage I had with the private plan without the lifetime max.

The benefit is that with my recent tumor treatment I now don't have to consider shutting down my business and going on Medicaid.

So, for me personally it has been easy peasy. The again I live in a state that very strongly supports universal health care and has gone further then the ACA to provide it to everyone.

That's awesome!

I am really glad it helped you and I'm also glad you shared. You are the first person I've heard from that this has actually helped. In my mind its all just a scam because I don't know of anyone that has benefited from it. Now I do.

Thanks man. You are in my prayers every day.
 

techs

Lifer
Sep 26, 2000
28,561
4
0
I certainly hope the get it fixed. However, I always wonder if the government is really worse than private industry. There are some huge boners pulled by corporations that never get made public, whereas government work is very open to the public.

About 30 years ago I worked for a health insurance company that signed a big contract with a very large city that added like a million subscribers. What a disaster. People couldn't get thru on the phones for months and so many wrote letters. Since there were so many letters we fell 3 months behind on them. So we just started tossing out letters older than 2 months under the assumption that the people must have gotten their problems solved already since so much time had passed!

Lets not forget that the Medicare Drug plan, Part D, had the same problems when it started a few years back and they have it working great now.
 
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