ACT Database Problem. Help!

[aceman817]

I have a system running 2000 with SP4 and just recently it is crashing when I open the ACT database program. It says:

"act.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created.


I have tried doing a Google search and came up with a few pages. The update file on the company's web site is not for my version and doing a scan and repair on the database with the provided utility didn't work. Any suggestions? The hard drive tested fine and the unit is clean of viruses and spyware.

Thanks,
Al

 

[RebateMonger]

I'd:

1) MAKE A BACKUP of the database and put it some place safe
2) Look at Window's System and Application Event Logs
3) Re-install ACT

 

[aceman817]

Thanks for the quick reply. I have a backup of the database, but don't have the original instal CD. It is ACT! 2000. I looked over the Dr. Watson log and can't make sense of it. I can post it if you want.

 

[aceman817]

I downloaded the ACT! 2006 trial to see if it would work only to find out that this machine has 256MB of memory and 2006 needs 512MB. I just put in another 256MB chip, installed ACT! 2006 and am trying to convert the old database. Hopefully it will work.